Multilingual Customer Service Agent (m / f / d)

We are searching multilingual talents like YOU for our excellent Customer Service Team!

Become a Customer Service Advisor (m / f / d) for our service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known and leading social media companies.

Working within our friendly and supportive team you will:

• provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as phone, chat, and email.
• offer pre- and post-sales support for all self-service advertising products.
• provide product and tool support to enhance our clients' experience.
• use tools and systems to identify customers' issues addressed in their raised queries.
• escalate the client's problems to the corresponding groups for resolution.
• resolve customer issues in a timely manner, proactively communicate progress to clients, and proactively identify areas where clients can improve usage of our solutions.
• maintain high customer satisfaction while representing a major brand.

Your Skills:

• Having online advertising experience is a big plus.
• Prior experience working in a service organization is desired.
• Excellent written and verbal communication skills.
• Fluency, both verbally and in written form, in the language you applied for at a C1 level, and a minimum B2 level in English.
• Familiarity with social media platforms and active usage is required.
• Familiarity with online advertising products and vendors.
• Ability to multitask and work effectively under pressure.
• Fast learner and diligent worker.

Compensation and Benefits:

• 2,500 gross monthly salary / €30,000 gross annual salary.
• Home office in Germany.
• Your work equipment will be provided by us.
• 6 weeks paid training and ongoing coaching - all online.

If you are looking for a new opportunity with an employer who really supports you, then start right now and apply directly here or write us an email with your application documents.

For more details, please contact the TA Team.

If you are based in Sachsen, Hamburg, or Hessen, we are not able to offer this position in Home office. Please visit us for more exciting jobs at our different sites:

AGENTCNX

CNXEMEA

Location: Germany, Berlin

Language Requirements:

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