Customer Service Agent (German Speaking) (f/m/x)

Your growth is our growth. Our success is your success.

About Raisin

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

Your Responsibilities

As a Customer Service Agent you will:

• Quickly become an expert for our products and processes.
• Be the contact person for our customers.
• With your communication skills, independently handle customer inquiries by phone and in writing.
• Work closely with other colleagues from customer service and Raisin's departments and stakeholders.
• Inspire with your friendly manner and ensure our customers feel in good hands, which contributes to customer enthusiasm.
• Professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
• Contribute to making the use of our platform a positive customer experience.

Your Profile

• You speak German at a C2 level, both written and spoken, and you are fluent in English.
• Professional experience in customer service or customer support is desirable, regardless of industry.
• Strong communication skills, a solution and results-oriented approach, and good judgment.
• You enjoy dealing with people and can handle several tasks simultaneously under pressure while setting appropriate priorities.
• You are interested in complex topics and in modern finance and capital markets.
• You are located in Berlin.
• You have high expectations of your work and maintain an overview even in hectic times.
• You have good IT skills (office tools).

Our Benefits

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities. As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Snacks, daily fresh fruit, and drinks provided at the office.
• Flexible working hours, home office, and 30 vacation days.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• The Deutschland Ticket gets you to the office, which we subsidize with €25 per month.
• We will support your relocation if you are moving from another country or city to join us.