Thesis Student (f/m/d) - MEE Customer Success; Industry Division Services DE, Hanover

Thesis Student (f/m/d) - MEE Customer Success; Industry Division Services DE, Hanover

Client: SAP

Location: Hanover, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 28b0d7426b89

Job Views: 19

Posted: 10.02.2025

Expiry Date: 27.03.2025

Job Description:

What you’ll do:

Position title: SAP MEE Customer Success; Industry Division Services DE; Student Job Posting regarding master thesis
Work Area: Consulting and Professional Services
Location: Any SAP Location in Germany (remote work possible within Germany)
Expected start date: 05/01/24

The aim of the thesis is to prepare and conduct expert interviews with five selected SAP customers in order to derive design principles for an AI-based prototype from the customer's specific requirements.

Who you are:

You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

1. Preferred fields of study: Methodical work; especially in relation to expert interviews, Process-Analysis, Information Technology
2. Computer skills: Natural Language Processing (NLP); Chat-Bot; Large Language Models; IT Design and IT Architecture (technical & functional)
3. Language skills: German – fluent; English – fluent

We expect a student who is interested in developing and conducting standardized interviews, supported by technical solutions such as MaxQDA for storing and evaluating the standardized interviews. Since this is an innovation topic related to artificial intelligence, technical knowledge of AI is also important for conducting the interviews and subsequently deriving the IT design principles.

We therefore want to carry out a master's thesis with the aim of analyzing existing customer processes and the data sources used, then evaluating the database to be able to derive the IT design principles. The thesis then concludes with a first IT prototype, presented as a mock-up solution.

It is intended to then publish the master's thesis in a scientific journal together with the master student. The publication has no influence on the grades.

Customer Interaction in German – Master Thesis in English

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.