Trainer (m/f/d), null

Join the TELUS Digital AI team as a Trainer (m/f/d) working from our office in Essen.

The Trainer is responsible for designing and delivering engaging training sessions to equip our AI team members with essential skills, knowledge, and tools to excel in their roles. Through interactive workshops, onboarding programs, and ongoing development initiatives, the Trainer plays a vital role in fostering a high-performance culture and ensuring operational consistency. This role involves close collaboration with various departments in order to tailor training programs to meet organizational and client requirements.

Your tasks:

• Training Delivery: Conduct effective training sessions on project-specific and company-wide processes for new hires and existing employees.

• Curriculum Development: Design and update training materials and programs to align with organizational needs and industry standards.

• Skill Assessment: Evaluate trainees’ performance, provide feedback, and track progress to ensure skill acquisition and adherence to company standards.

• Continuous Improvement: Collaborate with management to assess training effectiveness and make improvements based on feedback and evolving needs.

• Documentation and Reporting: Maintain detailed records of training sessions and participant progress, producing regular reports for management.

• Coaching and Support: Offer ongoing coaching to team members, addressing individual development needs and supporting their growth.

• Engagement and Motivation: Create an interactive and motivating training environment that encourages active participation and knowledge retention.

• Quality Assurance: Ensure that training content meets compliance standards and organizational quality guidelines.

Your profile:

• Experience: At least 2 years of experience in a training or coaching role, preferably within a customer service or call center environment.

• Instructional Skills: Strong presentation and facilitation skills with a talent for engaging audiences and simplifying complex information.

• Communication: Fluent in English (minimum C1 level), with excellent verbal and written communication skills.

• Adaptability: Ability to tailor training methods to different learning styles and adapt quickly to changes in content or format.

• Organizational Skills: Highly organized with a focus on detail, ensuring training sessions and materials are consistently well-prepared.

• Technical Proficiency: Proficient in Google Suite (Slides, Sheets) and MS Office (Word, PowerPoint); familiarity with e-learning platforms is an advantage.

• Problem-Solving Skills: Capable of assessing training needs and providing innovative solutions to meet organizational goals.

We will need these documents:

• Cover letter explaining your motivation and expectation for the new role.

• Extended curriculum vitae.

If you are looking to develop your career, join our lovely team. Feel free to submit your CV in English including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer: TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.