Support-techniker / IT-support

The job: IT Support Engineer

Location: Berlin

What you will do:

1. Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
2. Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
3. Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
4. Performance Monitoring: Monitor and address performance-related issues.
5. User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
6. Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.

Who you are:

1. Customer-Focused Support.
2. Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
3. Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
4. 2 years experience in roles like Help Desk Technician, Desktop Support Specialist, or similar positions.
5. German Fluent C1-C2 Level & English language proficiency.

The Offer:

1. Competitive salary up to €39,000.
2. Permanent full-time contract.
3. Location: Berlin.

Interested? Send your CV to laura.molina@cpl.ie. Let's have a chat to discuss this or any other opportunities of your interest. We might have the job for you!