Freelance Intercom Specialist mfd 100 Remote

We are seeking a freelance Intercom specialist to implement and customize the Intercom platform across 34 brands focusing on sales and customer communication optimization. The primary objective is to set up and configure Intercom to streamline messaging flows and integrate basic AI-driven chat solutions effectively. This project is estimated to require approximately 58 hours with the possibility of additional ad-hoc maintenance work in the future.

Tasks

1. Set up and customize the Intercom platform across multiple brands.
2. Configure chat widgets, messaging flows, and AI-driven chat solutions tailored for sales and customer support.
3. Integrate Intercom with Jira and HubSpot for seamless data management and workflow optimization.
4. Ensure a consistent tone, style, and messaging across all brands aligning with evolving brand guidelines.
5. Deliver a comprehensive handover document detailing configurations, workflows, and best practices.

Requirements

1. Proven experience in implementing and customizing Intercom for sales and customer communication purposes.
2. Expertise in setting up AI-driven chat automation within Intercom.
3. Strong technical skills for integrating Intercom with Jira, HubSpot, and other platforms.
4. Excellent communication skills and ability to collaborate remotely.
5. Availability to start from mid-January.

Important: A residence outside Germany is required for this position.

100% remote position.

Flexible project-based collaboration.

Remote & flexible: Enjoy maximum flexibility, work from anywhere in the world, and adjust your working hours to suit your lifestyle.

Growing international team: Become part of an international dynamic team that inspires and supports you.

Innovative environment: Benefit from a company culture that encourages growth and continuous learning.

Project Timeline:

1. Start: Mid to late January.
2. Estimated duration: 58 hours for initial setup (subject to adjustment based on project needs).

Key Skills