Customer Platform Lead (m/f/d)

Customer Platform Lead (m/f/d)

Olympus Europa SE & Co. KG (OEKG) Endoscopic Solutions

Your Responsibilities

1. Leading the Customer Platform Team to establish, maintain and continuously evolve digital customer platform capabilities to enable seamless omnichannel customer experiences across marketing, sales and service channels.
2. Develop customer platform vision and strategy, define/manage portfolio and roadmap for digital capabilities & tools based on global directions, business needs, transformation requirements and in close alignment with IT.
3. Lead, coach and support customer platform team consisting of product owners and EMEA key users, manage regional and local key business and IT stakeholders.
4. Define, drive and facilitate structured release, requirements and change request management process (strategic and operational requirements) in alignment with global priorities.
5. Act as primary counterpart and gateway to IT ‘Delivery Factory’ as well as IT architecture, security, support and maintenance organization.
6. Serve as primary contact for regulatory, compliance and customer core data topics across platform products, ensure together with functional / IT counterparts platform setup is in line with GDPR / QARA / audit requirements.
7. Contribute to business rollout, testing, training, change and communication activities, ensure platform success and adoption over time.
8. Manage platform related line budgets (where applicable).

Your Qualifications

1. Degree in business administration (BA or MBA).
2. Knowledge and experience with agile methodologies and leading agile teams, track record in owning CRM platforms (Salesforce is a plus) and managing adoption and change.
3. Strong leadership skills.
4. Proven experience with cloud solutions & data.
5. Good business (process) knowledge with regards to CRM processes, different business models and sales incentives; preferably in the MedTech industry.
6. Proven experience in leading and managing projects in international environments.
7. Ability to lead and connect with business / functional / regional and IT stakeholders.
8. Strong communication capabilities.
9. Interdisciplinary team player, decision maker (prioritization, "power of no").
10. High customer and result orientation.
11. Resilience and ability to work on several parallel workstreams.
12. Hands-on mentality.
13. Fluent business English (oral and written).

Your Benefits

1. Flexible working hours, remote work possible (up to 60%).
2. 30 days of holidays per year.
3. Modern office and an inspiring working environment.
4. Employee restaurant with live cooking and healthy food (subsidized).
5. Public transport ticket (100% subsidized) or free parking space.
6. Company sport groups and an in-house company gym.
7. Employee Assistance Program to support your health, mental and emotional well-being.
8. A comprehensive company pension scheme.
9. Company medical officer and vaccination offers.
10. Childcare through our ‘Buttje&Deern’ partner.
11. Bike leasing.

About Olympus

At Olympus, we are committed to our purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.