Technical Service Technologist (m/w/d)

Thank you for your interest in our Technical Service Technologist positions at Ingredion! Currently, we are not actively hiring, but always keen to connect with talented people like yourself. Please complete the application and share your CV. When a position becomes available, our Talent Acquisition team will contact you directly to discuss.

The Senior Technical Service Technologist, Category Dairy and Dairy represents Ingredion and provides technical support including on-site visits, development of new concepts and bringing the latest innovations and products to strategic and partner dairy customers and to all internal sales channels.

The incumbent is responsible for identifying project opportunities at select accounts, developing solutions to address specific needs, working towards successful commercial implementation and strategic customer relationship building.

In addition, the Senior Technical Service Technologist is responsible for collaborating, planning & conducting laboratory trials to identify product innovation and create formulations demonstrating the value of our solutions.

Core Responsibilities:

• Customer Technical Support – Act as technical liaison for selected accounts, effectively managing requests and opportunities. Organize visits to customers and visits from customers at Ingredion Idea Labs (planning trials, meetings, and venue). Utilize laboratory and pilot plant equipment to conduct trials and evaluate products to help development and diagnose problems. Review customer processes and formulations to make recommendations in a timely manner meeting customer needs for cost savings, quality improvements, or product innovation.
• Application Development – Lead necessary technical activities to deliver concept developments & associated technical content demonstrating innovative ingredient or food systems functionality in identified sub-applications. Proposes own ideas & utilizes customer feedback for new concept development or improvements.
• Business Development – Collaborate closely with Sales representatives and technical team to develop business, update, and execute technical strategies. Build strong relationships at multiple levels within the customers’ organization.
• Knowledge sharing and management – Record and share relevant customer activities and project updates in designated knowledge management tools.
• Values and purpose – Display exemplary participation and leadership in our EHS program as well as Continuous Improvement and Customer Excellence initiatives.

Qualified candidates will have:

Mandatory requirements:

• Degree (BSc or MSc) or equivalent, in Food Technology or Food Engineering or other relevant discipline.
• Experience in an R&D, Technical service or Applications team in specialty food ingredients.
• Excellent applied knowledge of interactions of different food ingredients, ingredient systems and food processing.
• Practical understanding of equipment and technologies to enable laboratory and pilot plants trials.
• Excellent analytical, monitoring, and reporting skills.
• English fluency, both written and spoken.
• The position will require regular travel to European based customers.

Desirable requirements:

• Advanced knowledge of dairy and dairy alternatives food processes, food ingredient functionality and ingredient interactions is desirable.
• Second European language is desirable.

Required behaviors and skills:

• Self-motivated, takes initiative and ownership.
• Good presenting, questioning, listening and communication skills.
• Very good planning and organizing skills.
• Business-focused and results-oriented, driven by desire to achieve commercial success.
• Curious, creative, and agile.
• Enjoys collaborating with others to find differentiated solutions.
• Readily helps colleagues by sharing knowledge and expertise.
• Reliable, flexible (capable of reorganizing workload on short notice, based on priorities).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, pregnancy, marital status, veteran status, military status, or disability status.