Support and Professional Services Engineer (m/w/d)

At Hexagon, our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in the US, with service teams in the US, UK, India, Israel, and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Become part of our extraordinary team and help us create a safer world!

We are growing and are looking for a Support and Professional Services Engineer (m/w/d) for our location in Bruchsal (fully remote possible). In this role, you will provide best-in-class support to our partners and customers worldwide. Become part of our unique and collaborative team and create a secure world with us!

What you will do?

As a member of the Technical Services team, you will work in collaboration with the Global Services and R&D teams to provide best-in-class software application services and support for Hexagon’s Video Management Software and Enterprise Products. Main responsibilities include:

• Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators.
• Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer.
• Commissioning of video management systems, video analysis algorithms, and interfaces to external systems such as superordinated management systems, other security technology systems, and ERP systems.
• Monitoring and adherence to project budgets.
• Support of internal departments including Sales, Marketing, R&D, etc.
• Conception and execution of technical customer trainings in English and German. Other languages a plus.

What you need?

• Ausbildung in an IT-related field, Engineering degree or equivalent.
• 5+ years of experience in project and customer management.
• Professional experience in the implementation of security systems like CCTV, Access Control, or Physical Security Management Systems highly desirable.
• Proven knowledge of TCP/IP, network technology, operating systems (client/server), hardware (client/server).
• Preferably experience in Solution Architecture.
• Security and/or Operational projects background in solution-oriented companies preferred.
• Understands the client business and technical environment.
• Enjoys independent thinking and analytical problem solving.
• Proactively identify potential challenges, resolve them, and prevent escalations.
• Fluent language skills in German and English.
• Ability to travel about 25% to client sites in the EMEA region, mostly in Germany.
• Driver's license and German work permit required.

What we offer you?

• 30 days of vacation.
• The perfect blend of an international company with local culture.
• Opportunities for professional and personal development.
• 100% remote or hybrid.
• Joint team and company events such as hackathons, barbecues, company runs, and more.
• Bike leasing for your health.

Please submit CVs in English as we are a global hiring team!