Senior Marketing Manager Service

Join us today and make a difference in people's lives!

Are you a Senior Marketing Manager with experience in bringing software products or digital solutions to Healthcare clients? Are you looking for a role that will provide you with the opportunity to define a service strategy within the digital landscape and drive innovation? If that sounds like you and you are curious to find out more about who we are and what we could offer you, please keep reading!

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.

With approximately 3,000 passionate colleagues worldwide and a presence in over 100 countries, we are united by a desire to make a difference. This is a great time to be part of LivaNova. We are a $1bn business on a growth trajectory and have ambitious plans. We are looking for individuals that can help us on this exciting journey. Could that be you?

YOUR NEW ROLE

We are looking for a Senior Marketing Service Manager to join our customer-centric Global Strategic Marketing team.

With the digitization of our product portfolio, we have an opportunity to create enhanced customer value through digital insights and analytics. In this role you will play a pivotal role in ensuring seamless transitions from the portfolio strategy to regional strategy, maximizing customer value throughout the lifetime of their products.

As an essential member of our product team, you will work closely with engineering, service, and sales – along with business stakeholders from across the company – to create new value in our products.

Strategy:

• Define and drive the creation of the (digital) service strategy and long-term roadmap aligned with the company’s strategic objectives and market opportunities.
• Define and deploy a comprehensive service portfolio strategy incorporating cross-functional inputs, balancing digital and capital product life cycle requirements with the regional business opportunities to drive profitable growth.
• Create and own strategic project charters cross-functionally to develop and validate new service and market opportunities.

Product Ownership:

• Drive and guide customer and sales insights collection, through VOC and secondary market research to identify and validate business opportunities and unmet needs.
• Review and validate new service concept and product requirements to be in line with the service portfolio strategy.
• Organize customer evaluation sessions activities to ensure the gathering of customers’ feedback as cross-functional input for new product scoping and evaluating product portfolio needs.
• Develop and deploy an annual service marketing plan to support the regional sales and service objectives and drive the execution of these services tactics together with the regions.
• Create and review the service-related project documents and ensure successful PDP stage gate reviews.

Service and Marketing Support:

• Be the assigned service portfolio go-to person for the organization, driving and owning all service-related deliverables for this portfolio.
• Define and execute product life cycle portfolio management for the products, supporting the cross-functional teams and the regions.
• Collect and analyze service market and competitive intelligence and translate this into meaningful insights for innovation and competitive actions for the regional teams.
• Develop and create commercial service collaterals.

Stakeholders management:

• Establish strong working relationships across functions to garner feedback and ensure internal voices are captured and influence product needs as appropriate.
• Establish and maintain partnerships with key stakeholders, industry leaders, and third-party vendors to enhance product offerings and market positioning.
• Establish and maintain partnerships with key customers.

ABOUT YOU

• Solid product management experience in the medical device industry.
• Strong experience in healthcare informatics or MedTech digital services is preferred.
• Ability to translate analytical and strategic thinking into actionable plans for the teams.
• Remote work experience and the ability to collaborate effectively with cross-functional teams in a virtual environment.
• Ability and willingness to travel internationally for 50% of the time.
• Master degree, preferably in Engineering, Business, Science or Marketing AND/OR MBA OR equivalent experience.

WHAT WE CAN OFFER YOU

In addition to providing you with a supportive, inclusive and collaborative environment where you will feel empowered to take ownership and drive meaningful change, we will reward you with a competitive package, including financial and wellbeing benefits.

If you like the sound of the above and feel energised by the idea of making your next job a life-changer, please apply now. We look forward to hearing from you!

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.