Customer Success Specialist - Fluent German (m/w/d)

Are you looking for a fast-paced, international environment to work in, and want to work in a client-facing role? Because we have big goals, and we want you to be part of them. I'm recruiting for a German speaking Landlord Relations Consultant (m/w/d) [Customer Service] to our team to help make a difference in the world.

In this role, you will be responsible for the relationship with our customers' landlords. The LLRC communicates with landlords via phone and email and resolves various issues, e.g. change of bank details, change of ownership, cancellations, etc.

Company

Our client is a digital infrastructure consultancy helping operators build a more connected world. They have deep roots in digital networks and have grown to provide comprehensive expertise to operators around the world.

Since they are the only dedicated global provider of digital infrastructure consulting, they believe in extreme partnership and a personalized approach to every opportunity.

Since the beginning, they have focused on creating a culture that values each person and their contributions to their organization and their work. As a global consultancy, they embrace diversity and its many benefits. They strive to ensure all people feel supported within their culture, to help people grow and do the best work of their careers.

Your every day...

• Communicate with landlords via telephone and email: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords.
• Preparing for a call to landlords: Includes reviewing and researching existing and/or new leases using the company's database/software systems, the internet and other sources.
• Finding solutions to problems and escalating unresolved issues in a timely manner.
• Adherence to processes.
• Data entry and process monitoring: Includes entering data into the company's database/software system, Microsoft Excel, Word, etc.
• Liaising with the Lease Processor team to ensure contract documents are issued correctly.
• Training: Assist in the training of new employees as required.
• Occasional attendance at client meetings.
• Completing other tasks as assigned from time to time.

What you need...

• Native-level fluency in German (C2 or higher)
• Experience in a people-facing role (like retail / customer service / hospitality / etc.)
• Enthusiastic with a desire to learn.
• The ability to work independently while also being a team player.
• Computer skills with proficiency in Excel, Outlook and Word.

What's in it for you?

• Salary: €30,000 - €35,000 per annum base salary
• Terms: Full-time, permanent contract
• Location: Dusseldorf office - future potential hybrid working
• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Erasmus programme

For further info, please apply now for a confidential and professional career consulting service (free of charge).