PMO Business Analyst

Work Location

120 Chula Vista Dr.
San Antonio, Texas 78232

Purpose

The Business Analyst is responsible for documenting business processes, creating business and functional requirements for projects, and providing reporting support across the enterprise. This position serves a critical role for developing, implementing, and refining core business processes. The Business Analyst serves as a liaison between internal business process SMEs and external vendors to understand processes and needs. This role is critical for project support and operational maintenance of core business processes.

Responsibilities

• Analyze business functions and needs to document requirements and translate from the business to functional level.
• Develop, create, and maintain process flow charts or diagrams to identify substandard systems and processes, assist with problem solving, and ensure business functional alignment.
• Present findings to decision makers and collaborate with department leadership to ensure successful implementation of changes.
• Maintain project requirements and act as source of truth on performance and delivery of requirements by third-party vendors.
• Develop or assist with project deliverable timelines associated with business requirements developed with third-party vendors.
• Plan and assist with oversight of testing processes and activities including defect identification and resolution.
• Test and validate deliverables for conformance to requirements.
• Create and/or sustain forecasting of sales or production data as needed.
• Build financial models to support business decisions.
• Develop and maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures.
• Travel domestically up to 20% to attend offsite meetings, conferences, and support business initiatives.
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings.
• Ensure completion of assigned tasks and responsibilities within defined timeframes.
• Maintain flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary.
• Perform other duties as assigned.

Skills

• Working knowledge of manufacturing company core business functions.
• Working knowledge of how IT systems and applications support business functions.
• Effective collaboration with internal and external stakeholders.
• Strong problem-solving and decision-making abilities.
• Exceptional meeting facilitation and communication skills required.
• Ability to synthesize information and updates for director and executive level leadership.
• Intermediate skill level with some or all the following applications:
• SmartSheet, Jira, Monday, Asana.
• MS Office Suite (Outlook, Excel, Word, OneNote, Teams); SharePoint.
• Power BI, Tableau, NetSuite Analytics, Salesforce CRM Reporting.
• Excellent project leadership, communication, and interpersonal skills, with the ability to effectively influence and collaborate with stakeholders at all levels of the organization.

Qualifications/Requirements

• Bachelor’s degree in business analytics, business administration, or related field required.
• Master’s degree preferred.
• Lean Six Sigma (Green, Yellow or Black) is highly preferred.
• At least 3 years of experience as a business analyst, or a similar role, required.
• At least 1 year of experience with major software system implementations required.
• At least 1 year of experience writing and developing business requirements; experience writing both business and functional requirements preferred.
• Experience driving process improvement initiatives and implementing best practices is a plus.
• Clearance of favorable background investigation required.