Event Support Specialist - German Speaking

Job Summary:

JOB DESCRIPTION – EVENT SUPPORT SPECIALIST (Ticketing) - German speaking (2 year Maternity Cover)

Location: Berlin

Division: Ticketmaster International

Line Manager: Event Support Manager

Contract Terms: Permanent (2 year Maternity Cover)

THE TEAM

The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

The International Client Support & Operations team oversees the full event life-cycle services we provide to our clients (Promoters, Venues, Artists, Clubs, etc.) in markets that operate on the Microflex platform.

We continuously invest in people development and promote wide collaboration to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

As an Event Support Specialist (Ticketing), you will support Ticketmaster clients in all their event management needs. This includes building events in Microflex, making updates based on work requests from clients, and supporting clients that self-program events using Ticketmaster’s product suite.

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output. Tool knowledge includes Microflex and Microflex applications, and may incorporate other ticketing platforms.

WHAT YOU WILL BE DOING

• Program events with accuracy and according to defined best practices and standard operating procedures.
• Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors.
• QA event configurations as required to confirm they meet quality levels.
• Meet and exceed Event Management service level agreements.
• Inform accurately in Salesforce event management information throughout the different Event Life-cycle stages.
• Work with clients, promoters, and internal departments when creating events and distributing information regarding those events.
• Support clients on the usage of Ticketmaster products related to Event Management processes.
• Configure events to allow other satellite products to operate.
• Bridge seatmap requests to the Hub and quality review these as delivered.
• Work closely with the Client Support Specialist to understand how to better serve the client.
• Facilitate event configuration information as needed to answer customer questions or claims.
• Build and cultivate excellent client and interdepartmental relationships.
• Perform other duties as assigned by the Senior Event Specialist and the Event Support Manager.
• Receive continuous training on new products and features.

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

• This job requires a high level of computer affinity with excellent data entry skills and knowledge of the Microsoft product suite.
• Ability to successfully handle multiple priorities and reschedule tasks as needed.
• Service-oriented, working with accuracy, structure, and organization.
• Ability to communicate effectively with clients in German and English.
• Attention to detail and rigorous adherence to operational procedures.
• Creativity, problem-solving, and a proactive mindset.
• Previous Event Management or Box Office experience is a plus.
• Overall awareness of the entertainment and sports business is important.
• Knowledge of how TM departments impact one another and clients is a plus.
• Flexibility to accommodate a schedule including weekends, evenings, and holidays.
• Excellent written and oral communication skills.

YOU (BEHAVIOURAL REQUIREMENTS)

• Team player offering proactive support to colleagues.
• Eye for identifying areas of improvement.
• Curious about how TM Operations Products work.
• Ability to process information from various sources.
• Demonstrates ethical behaviours and builds trust-based relationships.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences.

Teamwork - We believe individual achievement pales in comparison to team success.

Integrity - We are committed to the highest moral and ethical standards.

Belonging - We are committed to building a culture where all people can be their authentic selves.

CULTURE

We’re fans who help fans everywhere get into the live events they love. If you’re passionate about the magic of live entertainment, we want to hear from you.

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to diversity and inclusion. You will be encouraged to bring your whole self to work.