Junior Account Manager (all genders)

About this position

Do you want to be part of a fast-growing startup that is revolutionizing the world of compliance? Are you eager to develop your skills and become a true software expert in no time?

Then heyData is your next stop!

As a Junior Account Manager, you will play a key role in building the global compliance champion. You will be the primary point of contact for our customers, working closely with our Account Management team. With your strong communication skills and organizational talent, you will ensure that customer needs are met with smart solutions. Your goal? Not just to satisfy our customers – but to turn them into true heyData fans!

Your mission

• Supporting Businesses: Help companies achieve their compliance goals while expanding heyData’s footprint among our customers.
• Customer Satisfaction: Understanding customer needs and guiding them toward compliance success is your top priority.
• Internal Collaboration: Work closely with our Data Privacy Success Team to develop tailored solutions and ensure high customer satisfaction.
• Customer Retention & Loyalty: Proactively identify at-risk customers, prevent churn, and manage the renewal process.
• Revenue Growth: Identify and develop upselling opportunities to increase our monthly recurring revenue.

What we are looking for?

• You have initial experience in account management, customer service, or sales and are familiar with CRM tools (e.g., HubSpot, Notion) – or you are eager to learn quickly.
• Multitasking & Organizational Talent – You can manage multiple customers and projects simultaneously without losing focus.
• Independent Work in a Remote Setup – You organize yourself efficiently and feel comfortable working from home.
• Team Player Mentality – You thrive in a collaborative environment and love celebrating successes together.
• Excellent Communication Skills – You are fluent in German and have a strong command of English.
• Digital Affinity & Analytical Thinking – You understand digital business models and have a knack for numbers and KPIs.

Why heyData?

• Be part of a fast-growing startup with the mission to become a leader in compliance.
• Clear growth opportunities – Take on responsibility from day one with a flexible learning & development budget.
• Join a highly motivated team with experience from top-tier consultancies, startups, VCs, and law firms.
• Flexible work setup – Whether in our beautiful Berlin Mitte office or remotely, work in the way that suits you best.
• Team events & culture – Regular events and team offsites to keep the spirit high.
• State-of-the-art IT equipment, 30 days of annual leave, and attractive benefits like support for the Deutschlandticket, an Urban Sports Club membership, and company pension plans.