Restaurant Onboarding Associate - Data Validation

Company Description

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Role Background

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding experience. As Wolt grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

As a Merchant Services team member with a focus on Data Validation, you will be responsible for the accuracy and completeness of the merchants' documents provided by the sales team. You will master the core functions of Merchant Services, including onboarding merchants and managing cross-functional communication internally as well as externally within the German market.

You’re excited about this opportunity because you will…

• Ensure accuracy and quality of data and documents to support daily operations
• Be the expert and point of contact for the Merchant Team in regard to regulations and requirements
• Communicate across multiple teams within the organization to coordinate a seamless merchant onboarding and service experience
• Educate German merchants on processes and protocols via forms, email, and phone
• Monitor processes, and track progress through Monday.com cases and other Wolt software
• Learn and master our systems, tools, and processes

Qualifications

• You have a positive attitude and an entrepreneurial spirit
• You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solving challenges
• You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
• You have one or more years of experience in sales, support, or account management
• You are comfortable working in fast-paced and demanding environments
• You are comfortable in setting and committed to achieving goals
• You are organized and meticulous with impeccable communication skills
• You are adept at prioritizing competing demands
• You have great attention to detail.
• You work well in both independent and diverse team environments
• You are up for a challenge while being comfortable as a team player.
• Fluent in German and English (C1 minimum) - any other language is a plus.
• A basic understanding of German legal forms and legal documentation is a plus
• Experience in gastronomy or the food industry is a plus
• Experience with Google Suite is a plus

Additional Information

What we offer

• Cool office in Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation
• Subsidized Deutschlandticket (Germany Train Ticket)