Director Customer Expansion m/w/d SaaS

Director Customer Expansion m/w/d SaaS, Munich

Munich, Germany

Munich, Stuttgart, Frankfurt | Vollzeit | Festanstellung

Benefits

Markterfolg: Über 15.000 namhafte Kunden | nachhaltig über 10% Wachstum | über 30% EBIT | Börsennotiert: SDax & TecDax | Sicherheit & Stabilität | Unternehmenskultur: Hybrid Work (Working from Home & Working from EU) | 30 Tage Urlaub | Health Management | Diversity & Inclusion Team, (virtuelle) Events, Volunteer Day | Onboarding: Newbies Day in München | Umfassendes Onboarding mit Trainings | Buddy Programm | Benefits: Mitarbeiteraktien | Gympass | Jobrad (DE) | Deutschland-Ticket/Jobticket | Sodexo/Pluxee Gutscheine | Corporate Benefits | ATOSS Academy | LinkedIn Learning | Barista im Headquarter

Mit unseren Software-Produkten digitalisieren wir Personalplanungs- und Personaleinsatzprozesse in Unternehmen und verbessern so die Vereinbarkeit von Beruf und Familie für Millionen von Arbeitnehmern weltweit. Wir ermöglichen es Unternehmen, ihre Mitarbeiter in diese Prozesse einzubinden und deren Wünsche bei der Arbeitszeitgestaltung besser zu berücksichtigen. Wir helfen so Firmen, kreativer, intelligenter und humaner zu arbeiten und revolutionieren dadurch das Zusammenspiel von Wirtschaftlichkeit und Menschlichkeit. Branchenübergreifend, in mehr als 50 Ländern, cloud-basiert. Und wir sind erfolgreich. Unser Aktienkurs ist über die letzten zehn Jahre um mehr als 1.000% gewachsen. Werde Teil dieser Erfolgsgeschichte!

RESPONSIBILITES:

Join ATOSS SOFTWARE SE as a Director Customer Expansion m/w/d to drive ARR and net revenue retention across our portfolio. Collaborate closely with marketing, sales, customer service and customer success teams to maximize upselling and cross-selling opportunities. Lead multiple teams of (key) account managers in different verticals, manage and networking with high-level stakeholders, and execute strategic account plans. You will oversee the transformation process of our existing customer team and Customer Success Teams, actively engaging in the process. Build a team to raise the potential at ATOSS EC order income.

1. Develop a deep understanding of Workforce Management, ATOSS products and needs of our customers.
2. Lead, mentor, and continuously develop a team of 20 (key) account managers across DACH to effectively manage and grow key accounts.
3. Develop and implement scalable strategic plans to maximize upselling and cross-selling opportunities within our existing customer base.
4. Identify and pursue opportunities for geographical expansion within the customer portfolio, strategically targeting new markets for growth.
5. Cultivate strong relationships with key stakeholders at client organizations to understand their evolving needs and align our solutions accordingly.
6. Collaborate closely with Sales, Product Management, Customer Success and Marketing teams to ensure alignment of (key) account strategies with overall company objectives.

SKILLS:

1. Minimum of 5-8 years of proven leadership experience, in high-performing B2B SaaS organization, ideally with sales and customer success experience.
2. Comprehensive understanding of enterprise software solutions, ideally in HR, and their applications across industries.
3. Strategic thinker proficient in crafting and executing management plans for both ATOSS' tier 1 key accounts and broader tier 2 client base.
4. Excellent communication skills, adept at building rapport and negotiating with senior-level executives.
5. Track record of revenue growth through upselling, cross-selling, and expanding the customer base on an international scale.
6. Analytical mindset, capable of leveraging data for informed decision-making and driving business outcomes.
7. Strong sense of responsibility and accountability.
8. Willingness to travel within DACH.