Operations Analyst, HR Shared Services

Job Title:
Operations Analyst, HR Shared Services

Job Description:

The Operations Analyst, HR Shared Services is responsible for providing comprehensive HR transactional support and coordination related to HR activities. Primary areas of responsibility include master data management of employees, employee status changes, employee termination activities as it relates to payroll, and ad hoc HR and Payroll reporting, within pre-defined service level agreements (SLAs). This position works closely with Corporate HR and Local HR departments. This position will also support special projects within the HR and EBSC Malaysia - HR organizations. The Operations Analyst collaborates with stakeholders to improve processes, implement changes to HR processes or programs to maximize efficiency.

As this is a new setup, you will be a part of the team in enabling the strategy for migration projects and training of EBSC - HR team members as well as stakeholders, engaging and building strong stakeholder relationships and ensuring successful change management.

In this role you will:

1. Be part of the team implementing the Corporate and Regional HR strategy and policies as a part of the Entegris Business Service Center Malaysia Human Resources (EBSC Malaysia HR) team function, supporting and maintaining the infrastructure, systems, and processes in line with company standards and legislation, ensuring a high standard of delivery of HR services to the enterprise.
2. Deliver operational excellence of HR solutions, partnering with country HR, Corporate HR, and other functional teams.
3. Identify opportunities and deliver continuous process improvements as part of key global HR projects to support the further development of the Shared Services HR function.

Data Management:

1. Deliver to global operations solution requirements, time and attendance, and maintain compliance with legal, fiscal, and regulatory requirements.
2. Ensure accurate and timely centralized reporting for personnel costs management and forecast initiatives.

Process Efficiency and Automation:

1. Support the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.
2. Drive success through working with peers and team-mates across geographies on common ways of working, process improvements, and initiatives.
3. Identify opportunities for process improvement through process efficiency and/or automation.
4. Partner cross-functionally to address operational requirements and compliance.
5. Participate in automation initiatives for the Function as assigned by Corporate Office.
6. Partner with and influence required business partners to drive process, systems, and organizational changes successfully.

Service Delivery:

1. Continuously meet and exceed the target of delivery of a comprehensive set of performance metrics.
2. Research and resolve issues that arise regarding processes and practices.
3. Execute HR process transitions to the EBSC - Malaysia HR team.
4. Deliver excellent HR customer service and operational excellence to corporate HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.
5. Ensure all service delivery is in full compliance with all audits, certification, HR policy, and Employee Handbooks as related to processes and services delivered in the EBSC - Malaysia HR.

Traits we believe make a strong candidate:

1. Minimum 3 years of HR working experience, with at least 1 year of experience in an HR Shared Services organization which includes centralized administration and operations.
2. Degree in Human Resources; additional HR qualifications will be an added advantage.
3. Experience in executing service migration projects in a matrixed organization.
4. Strong analytical skills and attention to detail are required.
5. Ability to speak in East Asian languages (Mandarin, Japanese, or Korean) will be an added advantage.

Position Specific Competencies:

Results orientation:

1. Partners well with business team and manager to establish clear, specific performance goals, expectations, and priorities.
2. Consistently meets and beats targets set.
3. Operates with personal ownership.
4. Holds self and others accountable for delivering high-quality results on time.

Customer Orientation:

1. Dedicated to meeting the expectations and requirements of internal and external customers.
2. Utilizes internal customer information to understand customers' business issues and needs for improvements in services.
3. Establishes and maintains effective relationships with customers and gains their trust and respect.
4. Genuinely enjoys working with customers to build long-term partnerships.
5. Key to creating a customer-focused culture throughout their team/department/business unit.

Change Management:

1. Quick to learn, embraces and adapts to change positively in HR operations, process, and technology knowledge.
2. Strong track record of navigating change effected via transition of processes, process, or automation changes.

Business Partnership:

1. Demonstrates strong business partnership skills and ability to work across teams to achieve desired business outcomes.
2. Strong team player, able to communicate the shared vision of success with the team.
3. Creates a sense of belonging in the team.
4. Key team member who encourages collective problem-solving amongst team members.

Your success will be measured by:

PEOPLE AND TEAMWORK:

We will treat people with respect and dignity in a collaborative environment that aligns the organization, achieves high performance, and rewards team success.

ACCOUNTABILITY, INTEGRITY, AND TRUST:

We will act honestly and consistently with all; accept responsibility to deliver results and commit to openly communicate.

CREATIVITY AND INNOVATION:

We are committed to an environment in which people are encouraged to disseminate knowledge, take risks, openly share ideas, and turn them into business opportunities.

DEDICATION TO EXCELLENCE:

We will set high standards for performance and strive to be best in class through outstanding leadership at all levels.