Intern Information Services (m/f/d)

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Become part of the Rhine-Ruhr 2025 Organising Committee (OC) team and help us to create an unforgettable FISU WORLD UNIVERSITY GAMES. SUMMER CUM LAUDE*
A summer with distinction. In 2025, the world will come to the Rhine and Ruhr region to celebrate sport, science and culture. Up to 8,500 athletes and officials from around 150 nations will compete in six cities for 12 days - in 18 different sports. Standards are set here - where the densest university landscape in Europe meets the most sports clubs in Germany, in one exceptionally sport-loving region.

To strengthen our team, we are looking from 01 February 2025 for a Intern Information Services (m/f/d) in the implementing company of the Rhine-Ruhr 2025 FISU World University Games. Full-time / 40 hours per week / compulsory internship for 4-6 months.

The Intern Information Services (m/f/d) is responsible for coordinating relevant Games time information services that will assist and support client groups including delegations, FISU Family, officials, athletes, and guests. The role will work with staff from numerous FAs and will report directly to the Information Services Manager. The position is based in the Organising Committee (OC) office in Dusseldorf.

Responsibilities:

• Assist to coordinate the four Main Information Centres (MIC) located in Dusseldorf, Duisburg, Essen, and Berlin.
• Assist in finalising MIC layouts, fit out, and branding.
• Assist in preparing the MIC locations for the Games operational period.
• Assist in preparing all relevant information required to be distributed from the MIC.
• Oversee the operations of the MIC locations during Games time in conjunction with the Information Services Manager.
• Work with other FAs to ensure their relevant MIC area is staffed during the MIC operational period.
• Plan and coordinate information points at each hotel accommodation location with staff from the Accommodation FA.
• Plan and coordinate information points at each sport venue for non-sport related information with Sport Managers.
• Establish a help centre to assist information services volunteers during Games time.
• Assist in onboarding and training volunteers working in the area of information services.
• Manage volunteers in the area of information services during Games time.
• Assist in coordinating shift allocations for volunteers working in the area of information services with the Volunteers FA.
• Develop relevant information publications for client groups with staff from delegation services and FISU relations.
• Other tasks as deemed relevant to the level of the position.

Requirements:

• Currently ongoing studies in an academic degree in the area of sport/event management, international relations, or other relevant field.
• Experience in customer service.
• Volunteer experience in an event environment.
• Understanding of how functional areas interact in a multi-sport event environment to achieve common goals.
• Cultural and global awareness.
• Motivation to ensure that information services are at a five-star level with a client focus.
• High level of flexibility and be a self-starter.
• Striving to find solutions to challenges.
• Excellent communication and mediation skills.
• Fluent in English; additional language skills are an asset but not required.

We are a young and growing organisation in the heart of the Rhine-Ruhr innovation hub. You will play a key role in the Organising Committee in the successful planning and implementation of the FISU Games.

What We Offer:

• A varied & exciting job with room for creative ideas and your own creative freedom.
• A dynamic & growing environment with an open & diverse corporate culture.
• Short decision-making processes with teamwork at eye level.
• Monthly salary of 500€ (for a full-time internship).
• Flexible working hours with the possibility of mobile working in the beginning of the internship.
• 24 days of leave per year.
• Access to a large network in the field of sporting events.

We welcome all applications, regardless of gender, nationality, ethnic and social background, religion, disability, age, sexual orientation, and identity. Applications from people with disabilities will be given special consideration if they are equally suitable. As an implementation company, we strive to specifically promote women for management positions. Women are therefore strongly encouraged to apply.

Application Process:

Please send us your application documents (CV & letter of motivation) stating your earliest possible start date by 16.12.2024 via our application tool. For technical and organizational inquiries, you can reach us by email at careers@rhineruhr2025.com.