Article Quality Manager (all genders)

THE ROLE & THE TEAM
Zalando’s Product Quality and Safety department is looking for an Article Quality Manager to help us become the Starting Point for Fashion while creating an experience of trust for our customers and ensuring products offered on our website are high quality and meet our Zalando quality standards.

INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will be part of a high performing team of experts, required to work with vigor, agility and critical, analytical, open mind while excelling in handling fashion article quality matters.
• You’ll liaise with a wide range of internal & external stakeholders while responsible for executing established fashion article quality processes.
• You’ll maintain standard operating procedure documentation while ensuring new designed and implemented processes are clearly documented to ensure only quality fashion articles are offered on Zalando website.
• You’ll analyze Zalando fashion article quality data to find improvement areas within the assortment and design and implement new fashion article quality assurance processes to ensure only quality fashion articles are entering the Zalando network.
• You’ll define, interpret and actively track KPIs and your process performance while proactively addressing any non-conformities to Zalando quality standards and implementing improvements.
• You’ll support the continuous improvement quality initiatives for your area of responsibility to ensure a robust standard process.

WE’D LOVE TO MEET YOU IF

• You have a working knowledge and good grasp on mainly textile / footwear article life cycle and supply chains, quality management system and physical testing.
• You have a working experience of process improvement & continuous improvement methodologies such as Lean Six Sigma/DMAIC, PDCA, BPM.
• You have a good understanding of data and experience at working with a large scale of data and data analysis techniques.
• You consistently demonstrate strong analytical, critical planning and problem solving skills with the declared intention to drive prevention & improvement initiatives.
• You have excellent stakeholder management, communication and presentation skills in both written and spoken English.
• You are curious to develop technical knowledge for additional product categories or markets.
• You are a proficient user of G Suite, MSOffice (Excel, PowerPoint, MS Word), project management applications.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review.

Learn all about Zalando and our values here.