Customer Support Engineer

A Japanese IT company is currently looking for a Customer Support Engineer to join their growing team at their branch office in Frankfurt.

AJ45833

TYPE: Full time, Permanent
SALARY: €6000 per month
BENEFITS: 30 days of holiday per year, Local transportation pass (Deutschland Ticket)
LOCATION: Frankfurt, Hybrid working up to 3 days a week
HOURS: Fulltime (40 hrs/week) or Part time (30+ hrs/week)

Customer Support Engineer Executive Key Responsibilities:

1. As part of the Customer Projects and Support (CPS) Team you will ensure that customers receive exactly the service they need to meet their expectations. Your role therefore involves both technical expertise and people skills by providing advice to our customers, answering their questions, and troubleshooting.
2. You will work closely with the Sales Team to develop new or ongoing projects. Using your and your colleagues' technical expertise, you will find applications for the trickiest requirements, create effective information, and implement successful, up-to-date, and sustainable solutions.

Customer Support Engineer Ideal Candidate:

1. A natural problem-solver, you delight in thinking outside the box and using your knowledge and skills to find solutions to any kind of challenge that crosses your path.
2. You take your communication seriously and are good at explaining your ideas.
3. You enjoy sharing your expertise so people near you can understand your solutions and develop them with you into something new and amazing.
4. You know that any good solution needs to be preserved to be sustainable and take care to provide effective documentation for various purposes and stakeholders.
5. You have a business-fluent or near-native command of German and English.
6. If you know a bit of Japanese or have an interest in Japan and Japanese business culture, that is even better.
7. Ideally, you have a few years of professional experience in providing IT Support to customers and in creating network environments and/or a degree in IT Engineering.

Note: All applicants for the Customer Support Engineer must have the right to work in Germany as the Company is not able to offer visa support.