Director Sales Operations and Customer Care EMEA

Danaher Corporation Director Sales Operations and Customer Care EMEA in Dusseldorf, Germany

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.

We currently offer the following position in Germany (remote):

Director Sales Operations and Customer Care EMEA (m/f/d)

YOUR RESPONSIBILITIES

1. Order Processing and Tender Management: Oversee efficient order processing, freight management, backlog resolution, invoicing, and tender management to deliver exceptional customer experiences.
2. Process Optimization: Continuously identify opportunities to improve processes and align them with evolving business needs, guided by the LMS strategy and EMEA regional priorities.
3. Sales Operations: Foster collaboration with factories, Product Units, and regional commercial organizations. Implement rigorous daily management practices and standard work to accurately forecast revenue, maximize backlog conversion, and achieve growth targets.
4. Sales Support: Provide insightful analytics on funnel/backlog conversion during weekly and monthly forecast reviews. Collaborate with Sales Directors to own revenue forecast numbers, identify risks, and capitalize on opportunities.
5. Demo Center Management: Oversee the EMEA Demo Center (EDC) operations, ensuring timely delivery of demo units to regions and managing demo inventory effectively.
6. Channel Partner Management: Serve as the primary order-to-cash point of contact for channel partners.
7. People Leadership: Build and lead a diverse and inclusive team. Develop and nurture talent through performance management and coaching. Create a result-oriented culture that fosters accountability and delivers on priorities.

YOUR PROFILE

1. Strong experience in a leadership role within an organization undergoing significant changes.
2. Proven experience in commercial and/or customer care operations.
3. Strong communication skills that effectively drive change and connect the LMS Strategy and EMEA priorities to all levels of the organization.
4. Passion for continuous improvement and adaptability to a rapidly evolving customer and company environment.
5. A strong commitment to integrity, compliance, and transparency, ensuring adherence to rules and regulations.
6. Ability to travel 30-50%, overnight, within EMEA.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online - we are looking forward to your application!

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