Director, Customer Success

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

The Customer Success (CS) team at Planet is seeking an experienced leader to manage a talented team of Customer Success Managers in the EMEA market. Our Customer Success team is on the front line of ensuring our customers leverage Planet's amazing data to make a real impact on the world in areas such as the environment, defense and security, and agriculture. The CS Director will also serve as a key voice for the CS function in the region, acting as the executive sponsor for customers and working with other cross-functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers.

This is a full-time, hybrid position based in Germany and is expected to work in our Berlin office.

Impact You’ll Own:

• Build and manage a talented team.
• Serve as Executive sponsor for select global strategic customer success initiatives.
• Own Net Retention and Gross Retention targets for the region, working closely with the team of CSMs and Sales to meet and exceed our ambitious goals.
• Serve as an escalation point and customer advocate for the region.
• Serve as the voice of the customer, advocating to improve our solution with the product team.
• Share your success by working with marketing teams to ensure your team's customer success stories are shared far and wide!

What You Bring:

• 8+ years relevant work experience and 6+ years supervisory/leadership experience.
• Extensive customer-facing experience (preferably in Customer Success leadership or equivalent).
• Success in managing teams with an ability to inspire and empower team(s) to achieve exceptional results by fostering collaboration, providing clear direction, and cultivating a supportive environment where individuals can thrive and grow.
• Exceptional customer communication, negotiation, and presentation skills.
• Experience driving value, expansion, and renewals with customers.
• Works well across distributed and cross-functional teams; strong ability to lead and influence others.
• Excellent verbal and written communication skills in English.

What Makes You Stand Out:

• Excellent verbal and written communication skills in two or more languages.
• Previous experience in consulting.
• GIS or remote sensing background.
• Experience in working with customers in one of the following fields: Defense and Intelligence, Civil Government, Agriculture.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off.
• Remote-friendly work environment.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity.
• Volunteering Paid Time Off.

Why we care so much about Belonging:

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity, and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please do apply! At Planet, we are looking for well-rounded people from around the world who can contribute in more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.