Director Customer Expansion m / w / d SaaS

Director Customer Expansion m / w / d SaaS

RESPONSIBILITES : Join ATOSS SOFTWARE SE as a Director Customer Expansion m / w / d to drive ARR and net revenue retention across our portfolio. Collaborate closely with marketing, sales, customer service and customer success teams to maximize upselling and cross-selling opportunities. Lead multiple teams of (key) account managers in different verticals, manage and network with high-level stakeholders, and execute strategic account plans. You will oversee the transformation process of our existing customer team and Customer Success Teams, actively engaging in the process. Build a team to raise the potential at ATOSS EC order income.

1. Develop a deep understanding of Workforce Management, ATOSS products and needs of our customers.
2. Lead, mentor, and continuously develop a team of 20 (key) account managers across DACH to effectively manage and grow key accounts.
3. Develop and implement scalable strategic plans to maximize upselling and cross-selling opportunities within our existing customer base.
4. Identify and pursue opportunities for geographical expansion within the customer portfolio, strategically targeting new markets for growth.
5. Cultivate strong relationships with key stakeholders at client organizations to understand their evolving needs and align our solutions accordingly.
6. Collaborate closely with Sales, Product Management, Customer Success and Marketing teams to ensure alignment of (key) account strategies with overall company objectives.

SKILLS :

1. Minimum of 5-8 years of proven leadership experience in high-performing B2B SaaS organization, ideally with sales and customer success experience.
2. Comprehensive understanding of enterprise software solutions, ideally in HR, and their applications across industries.
3. Strategic thinker proficient in crafting and executing management plans for both ATOSS' tier 1 key accounts and broader tier 2 client base.
4. Excellent communication skills, adept at building rapport and negotiating with senior-level executives.
5. Track record of revenue growth through upselling, cross-selling, and expanding the customer base on an international scale.
6. Analytical mindset, capable of leveraging data for informed decision-making and driving business outcomes.
7. Strong sense of responsibility and accountability.
8. Willingness to travel within DACH.