Datacentre Operator

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.

We are seeking a Datacentre Operator to work on our Customers Site (EUMETSAT) in Germany. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world.

Main Responsibilities

A number of services are required to support the stable Operation of the Data Centre. They include the monitoring and operating of the Data Centre systems to ensure EUMETSAT’s data and products are stored into its Archive, the meteorological product reprocessing and the routine generation of CDRs, as well as the successful end to end processing of user orders for archived data.

Unexpected events that should occur during processing are required to be promptly recorded in an anomaly tracking system to request engineering support in their analysis and resolution. In addition to this, user enquiries received by the User Helpdesk related to Data Centre services need to be dealt with.

You are needed to perform the following activities related to the routine monitoring and operating of the EUMETSAT Data Centre systems:

• Monitoring and controlling the Archive Ingestion and Ordering Systems, and reaction to service disruptions and anomalies in accordance with established procedures;
• Interfacing with 1st and 2nd level support to ensure anomalies are resolved;
• Ensuring optimum exploitation of the functions of the archive and identifying any functional deficiencies based on operational experiences;
• Providing front-line help to users ordering data and providing product ordering information such as formats available and order delivery methods;
• Fulfilling / recording customer interactions including:
  • Conducting all communication with customers via the User Helpdesk in accordance with the relevant service level agreements;
  • Assigning ordering privileges such as product types access to new users;
  • Ensuring all customer enquiries / orders are processed;
  • Conducting ordering on behalf of special users or use cases, e.g. Satellite Image Viewer
• Efficiently managing orders received via the online ordering system by ensuring they are processed promptly;
• Maintaining the physical archive; insertion of pre-mounted media or requested media, and removal of media with no more storage capacity;
• Handling Data Centre Archive media and ensuring they are securely delivered and retrieved to/from offsite storage;
• Stock keeping of consumables;
• Packaging and dispatching of media orders to the end user;
• Creating and producing movies of satellite imagery for outreach and training purposes;
• Creating and producing posters and prints for internal and external customers;
• Generate documents and documentation updates to support routine operational activities, including the recording of working practices, raising and maintaining Anomaly Reports and Trouble Tickets;
• Preparing and generating routine reports on a regular basis covering all aspects of Data Centre routine operations;
• Reporting Data Centre activities in EUMETSAT operational briefings.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Working in operation of computer systems, preferably in an operational or real-time environment running under both Windows and UNIX operating systems;
• Working with ticketing systems;
• Working within a team;
• Using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook;
• Fluency in both spoken and written English (minimum C1 level)

On Offer:

• Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
• Participation in pension and health scheme
• 30 days of holiday

About the Company

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

Why should you join Serco?

At Serco, not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work- You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity- You’ll be wholeheartedly supported with development and career progression.

Great people- You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

• Salary Salary information available upon application.
• Frequency Annual
• Job Reference G025/EUM/10587
• Contract Type Permanent
• Closing Date 28 April, 2025
• Job Category Satellite & Space Engineering & Science