Data Centre & Cloud Services Tower Manager

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Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

We want you to grow with us

We are expanding our IT Infrastructure Services team and looking for a Data Centre & Cloud Services Tower Manager. In this role, you will report directly to the Team Lead IT Infrastructure Services and take ownership of the design, architecture, and management of our group-wide cloud services—covering on-site, public, and private cloud environments. You will define and maintain technology standards aligned with industry best practices, manage the technology roadmap, and propose innovative solutions that support Intersnack’s business strategy. In addition, you will play a key role in capacity planning, performance monitoring, and continuous service improvement to meet our evolving business needs.

What we can offer

As a subject matter expert, you will become a key part of our central IT Infrastructure Services team. In this role, you will ensure service governance, compliance, and security across our cloud and data centre operations. You’ll coordinate internal teams across various Intersnack locations as well as work closely with external contractors and third-party service providers—maintaining consistent, high-quality service delivery.

This position offers a unique opportunity to operate within a truly global IT environment. You’ll implement modern cloud technologies, contribute to group-wide IT service management practices, and help shape our digital journey. At Intersnack, we value continuous learning and provide a collaborative workplace that supports your personal and professional development.

How you will spend your time as our next Data Centre & Cloud Services Tower Manager

1. Manage the portfolio, lifecycle, and service delivery of Data Centre & Cloud services, ensuring performance, availability and business continuity.
2. Develop and maintain technology standards and roadmaps, ensuring alignment with IT governance frameworks (ITIL, ISO 27001/2, GDPR) and industry best practices.
3. Identify and implement IT solutions in project environments that enhance scalability, support new service needs, increase operational efficiency, and strengthen security—contributing directly to Intersnack’s digital transformation goals.
4. Maintain a comprehensive service catalogue, detailing all Data Centre & Cloud services and enabling consistent service delivery across the organisation.
5. Oversee vendor management, service providers, and internal IT personnel to ensure effective IT service management (ITSM) and strong contractual performance.
6. Establish and track service metrics, monitor and report on service levels, and identify areas for improvement to optimise efficiency and performance.
7. Handle technical incidents and complex problem resolution in collaboration with third-party partners, while managing change processes to minimise production risks and ensure timely resolution of service requests.

What we expect of you

1. Extensive professional background in IT, with proven expertise in IT service management, infrastructure environments, and team or service leadership.
2. In-depth knowledge of data centre operations, virtualisation, networking, storage, backup systems, and security standards.
3. Proven hands-on experience with cloud platforms such as AWS and Azure, and familiarity with IaaS best practices.
4. Strong understanding of ITIL-based service management and experience supporting global IT operations.
5. Analytical and problem-solving mindset, with experience in capacity planning and service optimisation.
6. Excellent communication skills and a service-oriented approach to stakeholder and vendor management.
7. Familiarity with vendor management, contract performance tracking, and budget awareness.
8. Ability to work effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural / geographically diverse environment.
9. Strong problem-solving and troubleshooting skills, with the capacity for mature judgment in challenging situations.
10. A strong command of spoken and written English is a must, and knowledge of German is a plus.

Important: Please note that a valid work and residence permit is required for non-EU applicants for this position.

About Intersnack IT

Intersnack IT KG is a member of the Pfeifer & Langen Industrie- und Handels-KG’s group of companies and a sister company to Intersnack Group. Established from the international harmonization and centralization of Intersnack Group’s IT estate, we are responsible for all group-wide IT services for and within Intersnack Group. It’s our target to provide the common IT infrastructure, aligned IT services and business solutions according to Intersnack’s requirements. Based on a solid digital foundation, Intersnack IT KG acts as a partner to all Intersnack functions, actively contributing to Intersnack’s business strategy.

About Intersnack Group

Intersnack has become one of Europe’s leading savory snacks producers by ‘creating happy snacking moments’ in people’s lives. Being privately owned, we operate with a long-term view and commit ourselves to a more sustainable world. Successfully and sustainably growing, our turnover in 2024 was more than €4.5 bn. We are now present in more than 30 countries across Europe and beyond. We have 12 regional Management Units, 45 production sites, and a total workforce of approximately 15,000 people worldwide. For further company insights, please visit the following link: Intersnack Group Overview.

If you want to become part of our dynamic food industry success story, you’ll find all sorts of opportunities at Intersnack. Join our team and help us to grow and celebrate our successes together!