Customer Supply Chain Manager DACH

Customer Supply Chain Manager DACH

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

• This role will play a pivotal role in partnering with the respective Country cluster Managing Directors to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the new operating model).
• Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsive service.
• Owns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective.
• Leverages and actively manages the Global Business Services process towers & teams and acts as an advocate for E2E integration and efficiency.
• Active relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster.
• Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …).
• Owns the Cluster country supply chain budget & service level.
• Actively participates in the demand validation and sign-off of the Country cluster.
• Develops joint business plans with key customers and enables customer intimacy & proximity.
• Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE discussions.
• Delivers NPI within the Country/cluster (incl management of obsolete or outlet inventory).
• Be the SPOC of the Country cluster for any Global/Regional projects.
• Ensure Global/Regional processes and policies are implemented and adhered to.

• Min 15+ years of overall experience including 10+ years of relevant domain experience in F&B/FMCG industry.
• Post graduate in any business / supply chain discipline.
• Hands-on, data driven.
• Problem solving skills through root cause analysis.
• Proficient in English.
• Strong communication & presentation skills.
• Commercially savvy and balanced professional (excels in expectation management).
• Ability to lead and manage change in a complex environment.
• Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing.
• Experience in leading customer facing functions set-up/scale-up/transformation.
• Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context.
• Direct experience in continuous improvement of supply chain processes and systems.
• Can work across diverse sales personalities and needs of various business units and customers.
• Energetic, enthusiastic and have the capacity to apply extra effort when the occasions demand.
• Ability to bring people together, set common agenda and drive change in a collaborative way.
• Independent and self-driven personality.
• Skills to create internal and external partnerships across the organization and manage interfaces.
• Demonstrated experience in leading successful & sustainable change management for customer centric supply chains.
• Builds deep customer understanding and relationships.
• Close collaboration between different functions with a common business language.
• Shared accountability to provide relevant inputs for the next process steps.
• Ability to lead, guide and develop a small (remote) team (3 people).
• Business acumen, capable of presenting logical and well-structured proposals.