Customer Success Manager - Pflege (m/f/d)

Why voize? Because we’re more than just a job!

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 600 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

Your Mission: Drive adoption & create long-term success!

As a Commercial Customer Success Manager (CSM), you’ll be responsible for helping our mid-market and SME customers succeed with voize. You’ll drive onboarding, optimize adoption, and foster strong relationships that lead to retention and expansion. Your work will directly improve efficiency in healthcare and accelerate digital transformation.

Your Daily Business – No two days are alike

• Manage customer relationships – Oversee onboarding, long-term success, and optimization.
• Drive adoption – Deliver best practices, conduct training (on-site & online), and provide hands-on support.
• Advise & expand – Act as a trusted advisor, align product capabilities with customer needs, and identify growth opportunities.
• Reduce churn – Monitor customer health, proactively address risks, and ensure retention.
• Collaborate cross-functionally – Work closely with Sales, Product, and Support for a seamless customer experience.

Your Skillset – What You Bring To The Table

• 4+ years of experience in "stationäre" or "ambulante Altenpflege" (residential or outpatient elderly care).
• Hands-on and deep understanding of "Connext Vivendi" or "MedifoxDAN" systems.
• Training expertise – Experience in training groups (5-30 people) and working with "Train-the-Trainer" concepts.
• Strong relationship-building skills – Ability to engage key stakeholders and decision-makers effectively.
• Strong communication skills – Ability to explain complex topics in a simple way.
• Data-driven mindset – Use customer insights to drive strategic decisions.
• Fluent in German (C2), with good English skills.
• Willingness to travel (up to 2 days/week), ideally based in Berlin, Munich, or Cologne.

Our Success Mindset – How we work at voize

• You are a proactive problem solver, always looking for ways to improve customer experiences.
• You thrive in a fast-paced, iterative environment, adapting quickly to customer needs.
• You take ownership of your work, holding yourself accountable for customer outcomes.
• You are a team player, collaborating cross-functionally to drive impact and innovation.

Growing together – what you can expect at voize

• Become a co-creator of our success with virtual stock options.
• Our office is in Berlin, with a flexible remote work policy.
• Flexible working hours because you know best when you work most efficiently!
• Access to various learning platforms (e.g., Blinkist, Audible, etc.).
• We have an open culture and organize regular work weeks and team events to collaborate and bond.
• We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.
• Your work will make a real impact, helping alleviate the workload for healthcare professionals.
• Free Germany Transport Ticket and Urban Sports Club membership.
• 30 days of vacation – plus your birthday off!

Ready to talk? Apply now!

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!