Customer Service Specialist - (German-English) (m / f / d )

• Full-time

Company Description

Omio's vision is to enable seamless travel for people anywhere, in any way. We are bringing all global transport options into a single distribution system to create magical end-to-end consumer journeys.

With Omio, you can easily compare and book trains, buses, ferries, and flights across Europe, the US, and Canada using a single search on your mobile, app, or desktop. Omio aims to simplify travel planning by providing transparent pricing and easy booking, making it a flexible and personalised experience.

Omio is the largest source of inventory, working with over 1000 suppliers across 39 countries. Our portfolio also includes Rome2Rio for global discovery, while Omio powers ticketing and journeys, attracting over 900 million users annually.

Our offices are located in Berlin, Prague, Melbourne, Brazil, Bangalore, and London. We are a growing team of over 400 passionate employees from more than 50 countries who all share the same vision: to create a unified tool to help travellers reach almost any destination in the world.

Job Description

Please note, Initially this position is offer as a Fixed-term contract for 1 Year

• Communicate between travellers, Omio and, in certain cases, our transport providers
• Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
• Deliver and maintain a high level of service and customer satisfaction
• Support your team as the company grows and expands to different markets

Qualifications

• You are a talented communicator and natural problem solver
• German and English fluently (70% of our customer interactions are in English).
• You like taking ownership of cases and are passionate about helping customers
• You are well organised with a constant drive to optimise the way you work
• You already have experience in customer service or customer facing roles.

Additional Information

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surrounded by like-minded colleagues.

• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
• A competitive and attractive compensation package
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.