Customer Service Representative with Dutch mfd Warranty services Homeoffice Hybrid

You love communicating with other people and are a helpful friendly person. Then we are looking for you as a DUTCHspeaking Customer Service Representative (m / f / d) for Foundever! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances.

Start date : 24.02.2025
Location : Berlin Neuklln / Home Office
Weekly hours : 20 - 40 h

Working hours : Mon - Fri between 10:00 AM and 06:05 PM
Sat between 09:00 AM and 1:00 PM

Salary : 2.453 - 2.653 / month
(Fixed salary 2.223 / month at 40h / week, Language Bonus 200 / month, performance bonus up to 200 / month, home office allowance 30 / month)

Tasks

• Damage assessment of defective electronic devices of our Dutchspeaking customers by telephone and email
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Requirements

• Fluency in Dutch (C2 level) and English (B2 level)
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands; ability to work on own initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

You have the following requirements for working from home :

• A broadband connection (DSL, VDSL, or cable connection)
• An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
• A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component, and ideally be connected to the home network with IPv4.
• A quiet lockable room to work in and an ergonomic workstation
• Your place of residence must be in Germany

Your benefits :

• Permanent employment contract with 27 - 30 vacation days (depending on length of service), special leave for special occasions
• Number of hours per week that suits you: 20 or 40 hours per week possible!
• Employee benefits with added value: exclusive shopping discounts, bike leasing, maximum capital forming benefits (40 / month), company pension plan, subsidy for job ticket, and much more
• Get to know your colleagues at our great summer parties or cozy barbecue evenings
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
• We have great people working for our good: MaxPerts Works Council, Representative Council for Severely Disabled Employees
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
• Digital paid training and hardware provided for the ideal start with us
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied :

1. our super friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position!

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work because together we make a big difference! Create your best moments with Foundever!

We have a wide variety of people working for us: career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions, as well as non-binary people. All people are welcome at Foundever! Where are you staying?

JobID : 395485

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary: Salary: EUR 2453 - 2653