Customer Service Representative (m/f/d)

Company: Safran Helicopter Engines

Job field: Customer services and support

Location: Hamburg, Germany

Contract type: Permanent

Contract duration: Full-time

Required degree: Vocational/Trade School

Required experience: More than 5 years

Professional status: Employees / Staff

Spoken language(s): English Fluent, German Intermediate

Your mission:

As our future Customer Service Representative (CSR), you actively represent the interest of our international customers. As our customers' first point of contact, you will act as a liaison between the customer, internal departments, and other branch offices, provide product/services information, and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure the highest level of customer satisfaction.

Complementary Description

Your responsibilities:

1. Manage communication with the customer in both fluent German and English language
2. Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
3. Create commercial offers and ensure on-time delivery
4. Customer satisfaction assurance follow-up after service completion
5. Keep records of customer interactions, process customer accounts, and file documents
6. Understand and adhere to complex contract agreements between our customers and our internal process partners

What we offer:

As a part of a global player in aviation, we offer you at our Hamburg location a creative and growing working environment with a multicultural background. Your personal development is of high importance for us: In addition to new challenges and exciting tasks, we also continuously develop your skills and experiences through internal and external training.

In addition to our attractive salary package, you will benefit from numerous benefits including:

1. Intensive onboarding with internal networking events
2. Mobile working
3. Supplementary health insurance
4. Company pension scheme
5. Transportation allowance or cover of public transport ticket
6. Free of charge health check-ups, adjustable tables, and participation in sports events
7. Company leasing of bicycles
8. Participation in the share savings plan
9. Corporate benefits
10. A budget for individual specialist literature

Job Requirements

Your skills & qualifications:

1. Customer support experience or experience as a client service representative
2. General understanding of contract structures
3. Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
4. Fluency in the German and English language required
5. French language skills are beneficial
6. Familiarity with SAP system and MS Dynamics preferred

Are you interested? Come join our team!