Customer Service Representative

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Frankfurt, Germany

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R2418301

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

• Process orders received via e-mail, online order entry, and phone on a daily basis and provide confirmations as requested.
• Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
• Communicate with multiple external and internal customers.
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job.
• Communicate with various internal departments on a regular basis for customer-related issues, including emergency shipments, customer account status, invoices, etc.
• Maintain accurate information regarding shipment status.
• Responsible for providing customers and clients with accurate answers to service-related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
• Other tasks as assigned: The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

Your Profile

• Post-secondary education or equivalent in a related discipline.
• Minimum of 2 years experience in a warehouse customer service role.
• Strong work ethic, sense of responsibility, high level of attention to detail.
• Proactive customer focus.
• Ability to work in a team and independently as well as with minimal supervision.
• Ability to multi-task in a fast-paced environment.
• Self-starter, efficient, organized.
• Capable of consistently producing high quality work under pressure and in a timely fashion.
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
• Strong proficiency in order entry systems.
• Excellent problem-solving ability.
• Mandatory ability to communicate clearly in German and English.

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: World Courier (Deutschland) GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.