Customer Service Manager (m/f/d) Software Support in Health Care

Your mission

In this role, you'll be our user expert with an overview and empathy. As part of a team of motivated colleagues, you will work directly with our existing customers and support them in using our software; always with the aim of solving challenges sustainably. You report to the Team Lead Customer Support.

• Target-oriented processing of customer inquiries for a defined customer base
• Direct communication with existing customers to solve problems
• Collaboration with the Product Management, Development and Consulting teams in the area of product development
• Reporting ticket information to the Team Lead to identify optimization potential
• Maintaining the internal customer management systems and knowledge databases

Your profile

• You have completed training as a healthcare assistant or are a qualified nurse or nursing assistant with experience
• You have already gained relevant professional experience in social institutions, e.g. as an administrative employee or as a nursing specialist and are familiar with the billing modalities
• Ideally, you have experience in working with software products from the social sector (e.g. GO ON, Swing, heimbas, etc.) or have a certain affinity for IT and a desire to familiarize yourself with a software product
• You have a friendly, open and engaging demeanor
• You have excellent communication skills, business fluent German (spoken & written) and enjoy interacting with the users of the software

Why us?

• A responsible task with meaning: We build software to digitize the social care sector and thus enable our customers to focus on a better life for their clients by giving them more time for care & support
• A hybrid working model with attractive office working hours and no shift or weekend work
• Exciting, challenging tasks in a dynamic, future-oriented environment
• A culture of appreciation and a harmonious working atmosphere in a growing, international company with opportunities to get involved
• A creative working environment, flat hierarchies and short decision-making processes
• Attractive remuneration models, a permanent employment contract and an employer contribution to your company pension scheme
• Access to corporate benefits, JobRad leasing and other mobility offers such as a fully financed Germany ticket
• Opportunity to familiarize yourself with the product through training courses and user days, as well as free Babbel access to improve your English skills

Contact information

If this sounds like you, we look forward to receiving your detailed application documents, including your salary expectations and earliest possible starting date via our online application form!