Customer Service Coordinator

Customer Service Coordinator – Tally Weijl

Location: Lörrach, Germany

BE PART OF SOMETHING AMAZING!

Tally Weijl is a leading independent fashion brand based in Basel, with a bold approach to making the latest trends accessible for everyone. Our mission? To make people look and feel amazing!

Key Responsibilities:

1. Set up and manage the Customer Service Call Centre in Lörrach, initially working independently.
2. Handle customer inquiries, returns, and complaints efficiently, ensuring a high standard of customer care.
3. Collaborate closely with Operations and IT teams to ensure seamless processes and resolve any system-related issues.
4. Respond to customer requests over the phone and via email with a problem-solving mindset.
5. Maintain records of customer interactions and actions taken using relevant software.

Profile:

1. Language skills: Fluent in French and Italian (written and spoken). Basic level in English (read and write).
2. Strong communication and interpersonal abilities, with a customer-first approach.
3. Ability to work independently and proactively in a dynamic environment.
4. Basic proficiency in computer tools and CRM software.
5. Solution-oriented with exceptional problem-solving skills.

WHAT’S IN IT FOR YOU?

1. The opportunity to be part of a dynamic, international team in an exciting company.
2. A chance to make a significant impact by shaping customer service processes from the ground up.
3. A young and inspiring environment where creativity and individuality are celebrated.

Ready to join? We can’t wait to meet you!