Customer Service Agent - MUC

How you'll help us Keep Climbing (overview & key responsibilities)

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents are the first to greet our customers to guide and assist them with the ticketing, routing, trip planning, baggage check-in process and gate boarding.

1. Greet customers to guide and assist them in the lobby with the check.
2. Use a computer to sell, print, and reissue tickets.
3. Manage the check-in process, assist and support Business Partner’s agent in their assigned roles.
4. Practice safety-conscious behaviors in all operational processes and procedures.
5. Display a positive attitude inside and outside of work.
6. Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
7. Embrace diverse people, thinking, and styles.
8. A Complaint Resolution Official (CRO) is to assist customers in any situation related to discrimination, accommodations, or services with respect to customers with disabilities.
9. Engage with customers and create "Moments that Delight."
10. Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
11. Manage the Gate and boarding processes, assist and support Business Partner’s agent in their assigned roles.
12. Positively impact customers' use of airport technology to ensure a better, faster, and friendlier airport experience.
13. Efficiently coordinate and monitor all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Delta benefits as per local regulations and work rules will apply.

What You Need To Succeed (minimum Qualifications)

1. Consistently make safety and security, of self and others, the priority.
2. Demonstrate that privacy is a priority when handling personal data.
3. Embrace diverse people, thinking, and styles.
4. High School diploma, GED, or High School Equivalency.
5. Must be at least 18 years of age.
6. Must be proficient in English and German.
7. Should be able to read, write, and comprehend detailed job instructions.
8. Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
9. Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
10. Possess basic computer skills and be proficient in Microsoft Office applications.
11. Must have a working knowledge of Delta policies and procedures.
12. Must be able to balance multiple priorities within established time constraints.
13. (If transferring internally) Must be performing satisfactorily in present position.
14. Must have authorization to live and work in Germany at the time of applying to this position.

What Will Give You a Competitive Edge (preferred Qualifications)

1. 6 months of ACS, Airport Customer Service experience in operations and customer service is preferred.
2. Knowledge of Deltamatic and other relevant airport technology is strongly preferred.