Customer Service Agent 2nd Level - EU markets (m/f/d), Munich

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Customer Service Agent 2nd Level - EU markets (m/f/d), Munich

Client:

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

7fa61c57eb60

Job Views:

2

Posted:

19.02.2025

Expiry Date:

05.04.2025

Job Description:

Your Responsibilities

1. Handle escalated customer inquiries email ensuring timely and effective resolution.
2. Solve 2nd level tickets such as bereavement cases, relocation, PEP, source of funds clarification of direct debits, data changes on tax documents and others.
3. Collaborate with various customer service teams & stakeholders.
4. Provide clear, concise, and accurate information to customers regarding their issues and the steps taken to resolve them.
5. As a driving force, you will assist in the creation and maintenance of support documentation, FAQs and troubleshooting guides.

Your Profile

1. Minimum of 2 years of experience in a customer service role, ideally 1 year of experience within finance.
2. Excellent communication skills in English, both written and verbal, with a professional demeanor. German and/or Dutch & Spanish is a plus.
3. Proven problem-solving abilities and a proactive approach to identifying and resolving issues.
4. Proficiency in Google Workspace, Jira and Confluence is a plus.
5. Ability to work independently and as part of a team in a fast-paced environment.
6. High level of patience, empathy, and customer-centric mindset.

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

1. Employee Development Budget of €2,000 and four full training days per year.
2. Access to Babbel for continuous language learning.
3. Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
4. Flexible working hours, home office, and 30 vacation days.
5. Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
6. Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
7. A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
8. Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
9. You are moving from another country or city to join us? We will support your relocation.