Customer Service Advisor – Complaints Management (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists.

As a Customer Service Advisor – Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Act as a specialist in complaint processing

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education
• Fluent written and spoken German and conversational level of English
• Excellent written and spoken communication skills
• Ability to make our customers feel valued and heard, and you are able to solve their problems.
• Knowledge of the relevant regulatory requirements