Customer Relationship Management Specialist

Customer Relationship Management and Digital Specialist

Freiburg, Germany - Hybrid role

A key part of your role will be to analyse data and trends to continuously evaluate and optimise the effectiveness of our marketing campaigns. Developing and maintaining automated email marketing campaigns and managing and segmenting the customer database. Creating and implementing target group-orientated Newsletter with high quality content developed on a regular basis. Collaborate with other teams to achieve marketing goals. Driving automation and individualisation in customer communication.

Your key responsibilities will include but are not limited to:

• Understand the relevance and possibilities of a well-maintained CRM program and be able to develop our existing CRM and elevate it to the next level.
• Find the right tools and communication for both our communication channels: Trade Marketing/Dealer Network and Customers.
• Ensuring the consequent use of the tools we provide to the dealer network.
• Maintenance and hygiene for our databases.
• Planning and developing CRM activations for existing and upcoming models.
• Supporting our Central team with paid digital campaigns on a national level by analysing and optimising the content.

In order to be successful for the role you will have the following skills and experience:

• Fluent in English and German language
• Project management
• CRM management
• Understanding of Social Media and to evolve what we currently have and extend our social media offerings
• Understanding the motorcycle world
• Motorcycle license is an advantage

Royal Enfield - About Us:

The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s mid-sized two-wheeler segment. Royal Enfields are engaging, uncomplicated, accessible and fun to ride; a vehicle for exploration and self-expression. It’s an approach the brand calls Pure Motorcycling.

Royal Enfield’s premium motorcycle line-up caters to varied aspirations and motivations. From stylish retro and neo-retro roadsters like the Hunter 350, the Interceptor 650 and the Shotgun 650, to quintessentially thoroughbred cruisers like the Meteor 350, and the Super Meteor 650; and from adrenaline pumping machines like the all-new Himalayan 450 adventure tourer, the Scram 411 ADV crossover and the Continental GT 650 cafe racer, to the timeless and iconic classics, like the Bullet and the Classic 350; Royal Enfield has an enviable portfolio of motorcycles.

Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. Most notable are Motoverse (previously Rider Mania), an annual gathering of thousands of Royal Enfield enthusiasts in Goa, and a series of epic rides ranging from peaceful and picturesque to the treacherous and challenging that test the mettle of the rider and the machine, and at the same time deepen the bond between them.

A division of Eicher Motors Limited, Royal Enfield operates through more than 2000 stores across all major cities and towns in India and through nearly 1080 stores in more than 65 countries around the globe. Royal Enfield has two world-class Technology Centres, in Bruntingthorpe, UK, and in Chennai, India. The company’s world-class, state-of-the-art production facilities are located at Oragadam and Vallam Vadagal near Chennai, along with its legacy facility at Thiruvottiyur, which was Royal Enfield’s first modern manufacturing facility in India, set-up in 1955. Royal Enfield also has modern CKD Assembly facilities across 5 global locations - Nepal, Brazil, Thailand, Argentina and Colombia.

Eicher Motors Limited (EML) (Bloomberg: EIM IN Reuters: EICH.NS) is the listed parent of Royal Enfield, global leader in the middleweight motorcycles segment (250cc - 750cc). For FY ’24, Eicher Motors Ltd recorded a total income of INR 16,536 crores which is approximately USD 2.01 billion.

Read more about us: www.royalenfield.com

Catch-up on all the latest openings: https://royalenfield.com/aboutus/careers/

What will it be like to work for Royal Enfield:

As the oldest motorcycle company in continuous production, Royal Enfield made its first motorcycle in 1901. The team is growing consistently, competitively and profitably for over a decade now, actively chasing its aim to be the #1 global mid-size motorcycle company and the #1 Brand in product and service excellence.

At Royal Enfield, we don’t simply focus on what we do, but how we do it is also very important to us. We do not follow the industry conventions, or take the well-trodden path. We create our own path and that has led us to this outstanding success in the past. Our values and the brand remain at the core of all our activities, as we work towards transforming Royal Enfield into a complete experiential brand.

To that effect, we are adding quality and diversity to the existing team by bringing in new people from different industries providing us with a wide range of thoughts and ideas; people from different parts of the world to help us learn about the markets we intend to serve in the future.