Customer Engineer, Applied AI (Italian, German)

Customer Engineer, Applied AI (Italian, German)

Location: Munich, Germany; Rome, Metropolitan City of Rome Capital, Italy; Milan, Metropolitan City of Milan, Italy

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience
• 10 years of experience with cloud native architecture in a customer-facing or support role, building conversational applications and contact centre applications.
• Experience building integrations using one or more of the following languages: Python, Node.js, Go or Java.
• Ability to travel up to 50% of the time as needed.
• Ability to communicate in Italian or German fluently in this client-facing role.

Preferred Qualifications:

• Experience with contact center technologies and platforms or Cloud Contact Center solutions.
• Experience with modern cloud architectures and technologies.
• Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
• Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.

About the Job

The Customer Engagement Suite with Google Applied AI delights customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint.

In this role, you will be responsible for the growth of the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications. You will form part of a central and specialised technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

You will work with cross-functional peers to support selected enterprise customers in the adoption journey and grow the ecosystem of partners by running technical workshops and training. You will run demonstrations and small proofs-of-concept with customers. You provide feedback to Global Product Leads and Product Management.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Establish technical viability and fit for our customers with our Applied AI suite (Including Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS).
• Build and nurture a community of Artificial Intelligence (AI) partners and practitioners for Applied AI across EMEA.
• Represent the EMEA customers, partners and field to influence product direction.
• Partner with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Applied Industrial Technologies (AIT) strategy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.