Customer Engineer, Applied AI (German, English)

Bachelor's degree or equivalent practical experience.

10 years of experience with cloud native architecture in a customer-facing or support role.

Experience building conversational applications and contact centre applications and building integrations using Python, Node.js, Go, or Java.

Ability to communicate in German and English fluently to support client relationship management in this region.

Ability to travel as required (up to 50% of the time).

Preferred Qualifications:

1. Experience with contact center technologies and platforms or Cloud Contact Center solutions.
2. Experience with modern cloud architectures and technologies.
3. Experience in responding to RFI or RFP.
4. Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.

In this role, you will be responsible for the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

You will be an individual contributor and form part of a central and specialised technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform. You will work with cross-functional teams and support selected enterprise customers in their adoption journey and grow the ecosystem of partners by running technical workshops and training. You will be demonstrating small proofs-of-concept with customers and provide feedback to Global Product Leads and Product Management.

Establish technical viability and fit for our customers with our Applied AI suite (Including Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS).

Build and nurture a community of AI partners and practitioners for Applied AI across EMEA.

Represent EMEA customers, partners and field to influence product direction.

Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Applied AI strategy.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.