Cross Cultural Adaptation Technician

Ladgov Corp. is looking for a Cross Cultural Adaptation Technician to support our team in ACS facilities (currently Buildings 07780, 07790, and 07791 on Hainerberg), USAG Wiesbaden. The ideal candidate shall provide Relocation Program services to include Host Nation Orientation, Cultural Adaptation walking tours, translation, German and English as a Second Language classes for the USAG Wiesbaden and its surrounding areas of responsibility.

Duties

• Cultural Adaptation Services: The Employee shall provide Relocation Program services to include Host Nation Orientation, Cultural Adaptation walking tours, translation, German and English as a Second Language classes for the USAG Wiesbaden and its surrounding areas of responsibility.
• Host Nation Orientation (HNO) Briefing and Walking Tours: Employee shall conduct the weekly (currently on Mondays), Host Nation Orientation briefings for newcomers at the Army Community Service Multi Purpose Room, the In-processing Training Center in Clay Kaserne including designated locations within the USAG Wiesbaden footprint during the life of this contract.
• The Host Nation Orientation tour shall consist of a walking tour through Wiesbaden and will explain area information, cultural differences and the actual use of public transportation. Employee shall present a cultural adaptation program in the form of two (2) walking tours per month to educate the community; focusing on methods to purchase train and bus tickets, coordination of day trips within the local surrounding area (maximum 50 kilometer radius), to increase comfort and ease with German transportation (train/bus), increase knowledge of how to read the schedules, and payment of appropriate fees, going to local restaurants and ways to access public recreational and leisure activity centers. Each tour shall be a minimum of two (2) hours and a maximum of eight (8) hours.
• Employee shall confirm with participants and participating agencies the dates, times, and location of each class, training, briefing and orientation offered. In case the orientation or the tour is cancelled, the Employee shall contact both the agencies and the participants to inform them of the cancellation before COB (close of business) on the day prior to the event. In inclement weather when the walking tour is not possible, Employee shall provide an in-house presentation i.e. virtual walking tour that will be similar to the agenda of the walking tour using Government approved virtual communication platforms.
• Multi-Level Language Training: Employee shall provide basic conversational German (Deutsch) language class.
• The Employee shall be responsible for conducting the Basic Conversational German (Deutsch) Language: a one and half hour (1.5hrs) class between the hours of 1100 to 1400hrs and the second class during the evening between the hours of 1900 to 2030 (the days shall be coordinated with the COR at the ACS provided facility).
• English-as-a-Second Language (ESL) Courses: Employee shall provide basic conversational English as a Second Language (ESL) classes. The Employee shall conduct a twelve (12) week Beginner ESL class twice a week at the ACS building or other designated location in the USAG Wiesbaden footprint. Each class shall be 1.5 hours in duration.
• Minimum Experience: Minimum of 1 (one) year of experience in customer service-oriented tasks.
• Military Families Experience: Minimum of 1 (one) year of experience working with military families or community outreach programs.
• Language Proficiency: Shall possess German language knowledge at the C2 level.