Country Sales Manager

Responsible for all the function as an independent unit and is accountable for:

1. All Business Operations in maintaining contact with the Mission, Finance, HR, and Administration functions in coordination with Heads of Corporate Finance, HR, and Administration respectively.
2. Adherence as per SLAs with Mission.
3. Implement, maintain, and manage an effective system of controls for monitoring operational performance.
4. Ensure security of operations.
5. Ensure personal & professional development of the team and provide for necessary trainings, seminars, sessions, etc.
6. Ensure internal customer (employee) satisfaction.
7. Responsible for adherence to agreed processes for all ICAC.
8. Consistently achieve the SLAs through process enhancement, monitoring key deliverables, and tracking key indicators of the business for the cities.
9. Manage security (physical & data) at the Application Centres and ensure effective controls are in place to pre-empt any physical/data security breach incidents.
10. Develop and influence relationships with key decision makers from the Mission.
11. Conduct resource planning and allocation, manpower forecasting activities for the given cities on a regular basis.
12. Ensure conduct of product and process training to all staff on a regular basis through coaching and development.
13. Ensure employee satisfaction survey matches company expectations.