Country Manager

Job Title: Country Manager

Job Summary: The Country Manager will be responsible for overseeing all business operations within the country, ensuring alignment with corporate objectives and adherence to service level agreements (SLAs). This role requires strong leadership skills, strategic thinking, and the ability to manage cross-functional teams while fostering relationships with key stakeholders.

Key Responsibilities:

• Business Operations Management:

  • Oversee and manage all business operations as an independent unit.
  • Maintain close contact with the Mission, Finance, HR, and Administration functions, coordinating effectively with the Heads of Corporate Finance, HR, and Administration.

• SLA Adherence:

  • Ensure compliance with SLAs agreed upon with the Mission, consistently achieving operational targets.

• Performance Monitoring:

  • Implement, maintain, and manage effective control systems for monitoring operational performance.
  • Monitor key deliverables and track critical business indicators across designated cities.

• Security Oversight:

  • Ensure the security of operations, including both physical and data security.
  • Establish and maintain controls at Application Centres to preempt any security breaches.

• Team Development:

  • Promote personal and professional development within the team, providing necessary training, seminars, and coaching sessions.
  • Conduct regular employee satisfaction surveys to ensure alignment with company expectations.

• Customer Satisfaction:

  • Ensure high levels of internal customer (employee) satisfaction through effective management and support.

• Relationship Management:

  • Develop and cultivate relationships with key decision-makers within the Mission and other relevant stakeholders.

• Resource Planning:

  • Conduct regular resource planning and allocation, including manpower forecasting for assigned cities.

• Training and Development:

  • Ensure the consistent delivery of product and process training to all staff.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field (Master's preferred).
• Proven experience in a managerial role, preferably within [insert relevant industry].
• Strong understanding of operational performance metrics and controls.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop relationships with key stakeholders and influence decision-making.
• Strong analytical and problem-solving skills.

Location: Berlin, 10115

Created Date: 2025-01-02

End Date: 2025-05-11

Experience: 5 - 10 years

Salary: 3000

Openings: 1