Contract Service Manager (Wiesbaden, Germany)

To lead, optimize, and manage our global supply chain operations. Oversee end-to-end supply chain processes from Demand Planning, Purchasing, and Production Planning to Logistics & Freight Spend, Trade Compliance, and Shipment ensuring efficient operations across all regions. This role will play a critical part in driving strategic initiatives, improving supply chain performance, and enhancing cost-efficiency across the business.

Responsibilities:

• Build world-class supply chain for the OEM business on systems, processes, policies, and practices.
• Develop and implement the global supply chain strategy aligned with the company’s business goals ensuring optimal efficiency, cost-effectiveness, and scalability.
• Actively apply & deploy supply chain excellence in Global Supply Chain & Factories.
• Continuously evaluate and improve supply chain operations including inventory management, forecasting, logistics, NPI, and Trade Compliance.
• Work closely with internal teams (e.g. Commercial Operations, Finance, Products, etc.) to ensure seamless integration and alignment of supply chain activities with business needs.
• Build and maintain strong relationships with global logistics partners. Negotiate contracts and manage performance to ensure high-quality, timely deliveries.
• Ensure compliance with local and global regulations, standards, and best practices.
• Leverage existing analytics and supply chain technology to drive continuous improvement, monitor key performance indicators (KPIs), and generate actionable insights for decision-making.
• Continue to lead, mentor, and develop a high-performing global supply chain team fostering a culture of collaboration, accountability, and excellence.
• Incorporate innovative technologies or practices to improve long-term business sustainability.
• Resolve all urgent supply chain issues to ensure supply continuity.
• Act as an ambassador of cross-functional collaboration, engagement, and change management to achieve common business goals.
• Use data analytics to develop and enhance KPIs to drive performance and decision-making.
• Share best practices and actively contribute to process improvement; deliver results through problem-solving and process improvement activities.

Qualifications:

• Bachelor's degree in supply chain management, Logistics, Business Administration, or related field. Master’s degree or MBA is preferred.
• Ideally possessing a relevant professional qualification and/or suitable background experience in Demand & Supply Planning and Logistics.
• Minimum of 10 years of experience in global supply chain management including at least 3 years in a leadership role. Experience with multinational supply chains and cross-border operations is required.
• Strong hands-on knowledge of all aspects of the Supply Chain; logistics, purchasing, planning, forecasting, inventory management, and dealing with complex supply chain requirements.
• Language skills in English required.

Additional Information:

Skills & Abilities:

• Strong knowledge of supply chain management and logistics strategies.
• Excellent leadership and teambuilding skills.
• Advanced proficiency in supply chain software, ERP systems, and data analytics tools.
• Strong negotiation, communication, and relationship-building skills.
• Ability to thrive in a fast-paced global business environment.
• Solid understanding of international trade regulations and supply chain compliance.
• Experience in change management in a business transformation journey.
• Demonstrated ability to operate both strategically and tactically in a fast-paced environment.
• Proven track record in delivering efficient day-to-day operations.
• High degree of organization and ability to manage multiple competing priorities simultaneously.
• Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels.
• Ability to think and move quickly and inspire his/her team in an environment where problem-solving and action bias is desired.
• Highly analytical and use data to guide decision-making processes.

Key Internal and External Relationships:

• Commercial teams
• Factory Operations
• Global Quality
• Global Sourcing
• Service
• Etc.

Remote Work: Employment Type:

Key Skills

Department / Functional Area: Operations