Consulting Operations Support Analyst (all genders)

Consulting Operations Support Analyst (all genders)

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.

With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation.

If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us!

About the role

As a Consulting Operations Support Analyst, you’ll be a key part of a dynamic, international team. You’ll work alongside project managers, sales, customer support, and consulting professionals to keep things running smoothly. Your main responsibility will be managing incoming orders, assigning them to the right project managers, and ensuring all data is processed correctly. You’ll also play an important role in supporting the month-end closing process and invoicing, working closely with the Consulting team to keep everything on track.

Your day to day:

• Manage incoming orders and assign them to available project managers, ensuring accurate data processing.
• Work closely with the Consulting team to facilitate a smooth and timely month-end closing and invoicing process.
• Contribute to improving and refining processes for enhanced cross-functional collaboration.
• Work within an agile, self-organized team, structuring your tasks effectively and managing priorities.
• Communicate between various stakeholders to ensure seamless coordination and progress on projects.
• Help track and report on project progress and ensure deadlines are met.

What you need to excel in this role:

• At least 3 years of experience in a similar role.
• Strong attention to detail, particularly in handling invoices and contractual agreements.
• Experience in a PMO role, including tasks such as timesheet tracking, project planning, and reporting.
• Familiarity with software tools like Salesforce, SAP, or JIRA.
• Fluent in both German and English (written and spoken); additional languages are a plus.
• Preferably experienced with cross-departmental processes and project management.
• Excellent self-organization and communication skills.
• Persistent and confident in managing resistance, while being open to continuous improvement and change.

Why us?

What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.