Complaint Handling Specialist (m/f/d)

Complaint Handling Specialist (m/f/d)

Olympus Winter & Ibe GmbH (OWI) Chief Quality Officer from 01.02.2025, fulltime position, unlimited contract

Join our team at Olympus Surgical Technologies Europe and play a vital role in ensuring the quality and safety of innovative medical devices. As Specialist in Complaint Handling, you'll contribute to improving patient outcomes while advancing your career in a dynamic and impactful environment.

Your Responsibilities

1. Manage and maintain accurate complaint records, ensuring timely closure of files.
2. Interface with Original Equipment Manufacturers (OEM) or Contract Manufacturing Organizations (CMO) as applicable.
3. Draft and communicate customer letters related to complaints.
4. Ensure compliance with Good Documentation Practices (GDP) for all complaint handling records.
5. Maintain up-to-date and accurate training records.
6. Reopen complaint files when required for further investigation or resolution.
7. Participate in projects related to complaint handling and product performance improvements.
8. Support regulatory and procedural deadlines with clear prioritization.

Your Qualifications

1. Bachelor’s degree or vocational training with 3+ years of relevant experience; 1-2 years of medical device complaint handling or customer service preferred.
2. Strong attention to detail and ability to prioritize tasks to meet regulatory and procedural deadlines.
3. Basic knowledge of medical terminology, human anatomy, and medical device quality systems regulations (e.g., ISO 13485, 21 CFR 820, 21 CFR 803).
4. Hands-on experience in medical device complaint handling is a strong advantage.
5. Proficiency in Microsoft Office applications (Excel, Word, Outlook).
6. Critical thinking and effective time management skills.
7. Excellent written and verbal communication abilities in English.
8. Familiarity with medical device, anatomical, and physiological terminology.

Your Benefits

1. 30 days of annual leave
2. Up to 60% mobile work possible + flexible work time model with overtime compensation
3. Holiday and Christmas bonuses
4. Corporate benefits discounts for employees
5. Comprehensive company pension scheme and capital-forming benefits
6. Company restaurant with live cooking and healthy food (subsidized)
7. Employee Assistance Program of FamPLUS to support your health, mental and emotional well-being
8. Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
9. Various subsidized company sports groups and access to the inhouse company gym

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.

Further Information

Valuing diverse perspectives and lifestyles is one of our core values. We would therefore like to encourage all people to apply – regardless of gender, restrictions, nationality, ethnic and social origin, religion, world view, age as well as sexual orientation and identity.