Community Leverage Technician

We are looking for individuals who want to join our Team at ACS Kaiserslautern Kaserne, Germany. Apply Now!

JOB OPENING

• Title: Community Leverage Technician
• Location: ACS Kaiserslautern Kaserne, Germany
• Start Date: April 2025
• Job Type: Full Time

Job Overview

A Technician is needed to serve as a Community Leverage Technician at ACS Kaiserslautern, Germany. Duties include demonstrating knowledge of social services principles; working independently and with Family Center staff or other agencies and personnel; interviewing, referring, and advising potential customers on all facets of community resources; serving as primary staff for ACS Managers, performing centralized effectiveness data processing and analysis for all ACS and Social/Family workgroups promoting resiliency programs; serving as social media moderator and Point of Contact (POC).

Qualifications

• Must be able to access the installation or be a DOD ID card holder.
• Bachelor’s degree in any field. Four (4) years of data analysis or database development expertise may be substituted for the degree/education requirement.
• Minimum of two years’ experience in customer service; able to highlight in his/her Resume/CV or cover letter:
• Ability to read, understand, speak, and write English sufficiently to clearly communicate with and instruct colleagues, supervisors, and clients.
• Ability to present information orally and in written format.
• Proficiency in the use and application of common software programs, specifically Microsoft Excel, Word, PowerPoint, Publisher, Outlook, and SharePoint.
• Basic knowledge of Social Media, Survey Monkey, and Quick Response (QR) codes.
• Basic knowledge of Outreach principles.
• Can collect, analyze, and display data.

Responsibilities Include but are not limited to:

• Maintain records and conduct data entry.
• Work with ACS staff to promote information integration of all social and family programs.
• Provide basic research and development on Family Service Standards and best practices.
• Provide Calendar and Meeting Coordination.
• Serve as POC for marketing of ACS services.
• Prepare integrated community calendars.
• Serve as POC for ACS social media presence.
• Promote Commanders and Customer Feedback.
• Coordinate Client Appointments.

APPLICATION PROCESS

For more information, go to our website. Please upload your resume directly at https://french-consulting.com/careers.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.