Commercial Operation Manager (m/f/d)

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Your Tasks:

• Develop, motivate and elevate a high performing team of operations coordinator(s) and trainee(s)
• Manage and implement operational strategic projects, collaborating with local and international stakeholders in all distribution channels
• Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front of house and back of house processes
• Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods and minimize discrepancies
• Manage selling costs budgets of the Boutiques
• Drive initiatives to enhance exceptional clients’ services and consistency with the Maison’s standards
• Coordinate and develop the communities of experts: key-users, administrators and omni-channel ambassadors
• Ensure compliance with the group and brand procedures. Implement new regulations and policies by training the Boutique teams and coordinating with External Boutiques and Watch Specialists
• Oversee implementation and performance of digital tools dedicated to internal communication, stock management and sales processes
• Work closely with the Boutique experts, Cartier and Richemont colleagues on audit findings, developing and implementing action plans
• Manage operational aspects of Boutique renovation projects with SDP department, including on-site tasks management

Your profile:

• Experience in luxury retail industry with university or business school background
• Excellent communicator and people-oriented and empathetic training partner
• Entrepreneurial mindset & solution-oriented and creative mindset
• Hard working and relentless in the pursuit of excellence with a never give up approach and comfortable in travelling in our decentralized market

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.