Commercial Operation Manager (m/f/d)

Your Tasks:

• Develop, motivate and elevate a high performing team of operations coordinator(s) and trainee(s)
• Manage and implement operational strategic projects, collaborating with local and international stakeholders in all distribution channels
• Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front of house and back of house processes
• Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods and minimize discrepancies
• Manage selling costs budgets of the Boutiques
• Drive initiatives to enhance exceptional clients’ services and consistency with the Maison’s standards
• Coordinate and develop the communities of experts: key-users, administrators and omni-channel ambassadors
• Ensure compliance with the group and brand procedures. Implement new regulations and policies by training the Boutique teams and coordinating with External Boutiques and Watch Specialists
• Oversee implementation and performance of digital tools dedicated to internal communication, stock management and sales processes
• Work closely with the Boutique experts, Cartier and Richemont colleagues on audit findings, developing and implementing action plans
• Manage operational aspects of Boutique renovation projects with SDP department, including on-site tasks management

Your profile:

• Experience in luxury retail industry with university or business school background
• Excellent communicator and people-oriented and empathetic training partner
• Entrepreneurial mindset, solution-oriented and creative mindset
• Hardworking and relentless in the pursuit of excellence with a never-give-up approach and comfortable in traveling in our decentralized market
• Fluent in German and English