College Services Officer

Overview

Reference: N/CSO4

Salary: £/annum

Job Location: Germany - Baden-Württemberg - Heidelberg

Job Type: Permanent

Posted: Wednesday, November 6, 2024

Closing date: 20 Nov 2024 23:59

Position Overview

SRH International College (SRHIC) is seeking a customer-focused, organised individual with a passion to support students at SRHIC located on the SRH Campus in Heidelberg. The College Services Officer (CSO) will be a critical member of the Student and Academic Services Team and will be significantly involved in the administration of the key aspects of the student life cycle.

The role of the CSO is a customer service role that represents the first point of contact for students, staff, and visitors. The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross-functional team, maintaining excellent working relationships with key services at SRH Campus in Heidelberg, including the International Office, Student Services, and Welfare services.

Responsibilities

Academic Services:

• Support student registration and induction processes
• Maintain accuracy of our student data tracking, highlighting any gaps or discrepancies
• Support regular compliance checks, ensuring that we have all required information from students and it is recorded accurately
• Administrate financial processes relating to student fee payments and reporting
• Support the timetabling process
• Support teaching staff with day-to-day tasks and queries relating to timetabling
• Monitor and support late-arriving students
• Tasks relating to the range of assessment activities throughout a student’s lifecycle
• Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary
• Provide information as and when requested by SRH Universities

Student Experience:

• Respond to all walk-in and telephone enquiries through reception to support students and visitors
• Work closely with the Admissions team to support student arrivals
• Coordinate student welcome events
• Help to identify, induct and support Student Ambassadors
• Support the college Welfare programme to ensure at-risk students receive the necessary support
• Support an ongoing programme of student-centred events and activities
• Develop the student voice by supporting the Student Representatives programme and help to administer the key college forums and committees
• Assist the administration of regular surveys to continually improve the student experience
• Support the development of the semesterly progression talks and prepare students for their next level of studies
• Ensure that the office’s appearance is maintained to a professional standard at all times
• Monitor the student support email inbox, maintaining response turnaround times
• Lead on and update the college information displays
• Demonstrate a knowledge and understanding of the SRH services and provide advice on those services as appropriate to students

Compliance:

• Adhere to the General Data Protection Regulations (GDPR)
• Take minutes of meetings as required
• Any other duties or tasks as directed by the Line Manager or College Senior Management Team

Requirements:

Essential:

• Abitur or equivalent qualification
• Undergraduate degree
• Work experience in an administrative or customer service role
• Experience of working in a fast-paced environment
• Experience of working with and meeting the needs of different stakeholders
• Experience handling and prioritising multiple workloads
• Experience of working with data systems
• Excellent verbal and written English and German language communication skills
• The ability to maintain information to a high standard of accuracy and completeness
• The ability to communicate with and collaborate with people from a diverse range of cultural, educational, and professional backgrounds
• The ability to use Microsoft Excel to present data in various formats
• The ability to work as part of a team, demonstrating flexibility, commitment to achieving challenging tasks, and a strong team ethos
• Good understanding of the importance of file management (including electronic files)
• The ability to prioritise duties and seek clarification and guidance from others when faced with competing responsibilities
• Possess a “can do” attitude and demonstrate a commitment to self-improvement

Desirable:

• First Aid qualification
• Experience of working in an education setting
• Experience of working in a multi-cultural and/or international environment
• The ability to use project management tools and techniques
• Possess good data analysis skills

About Us:

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year. Navitas colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies.

Diversity and Inclusion:

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility, and diversity in the workplace will deliver a rich and collaborative environment for our employees, students, and clients.

We encourage applications from candidates with disabilities, of all ages, and genders.

Application Procedure:

The application package should consist of a covering letter and curriculum vitae. Please merge all documents into one PDF file.

Applications close on Wednesday, 20/11/2024 at 00:00pm; however, we reserve the right to progress or confirm applicants prior to the closing date. Applications received after the closing date may be considered pending the recruitment process.

First round of interviews will be held on 25-26 Nov 2024, and Panel interviews will take place in person on 2-4 December 2024 in Heidelberg, Germany.

If you have not heard from us within two weeks of the closing date, please assume you have not been short-listed for an interview on this particular occasion.

To our agency partners – thank you for your interest; however, we will not be accepting unsolicited applications and we do not require support for this role at this stage.