Cloud Solution Architect - Business Applications, Dx365 CE - German Speaker

Sei unter den ersten Bewerbenden.

Microsoft

München

EUR 80.000 - 100.000

Sei unter den ersten Bewerbenden.

Vor 3 Tagen

Jobbeschreibung

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long-term loyalty.

As a Cloud Solution Architect – Business Applications in Small, Medium, Corporate and Digital Customer Success Unit, you will be part of a dynamic, high-performing global team and get to work closely with customers across Europe, the Middle East, and Africa. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your technical skills, and become adept at being the trusted technical advisor to Microsoft end customers.

We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications Customer Engagement, who is passionate about driving our customers’ business applications, enabling low-code agility, and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture and operational health engagements.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity and customer satisfaction: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers achieve their objectives. Help accelerate solution delivery and adoption through Value-Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
Business Impact Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft’s Business Applications value proposition and are enabled to generate value from their investment in Microsoft technology via solution optimization, performance efficiency, and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP).
Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership: Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals.
Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers' transformation journey.

Qualifications

Required qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
Fluency in both English and German to have deep technical conversations with our customers.
Dynamics CE Cloud Solution Architects should be experienced in implementing, operating, tuning, and troubleshooting Dynamics CE/CRM systems, ideally in multiple industries.
Experience with advanced Dynamics 365 CE modules configuration and management (Customer Service, Sales Hub are a must-have. Other modules experience is nice-to-have).
Experience with Dynamics CE on-premises stack components, including SQL, IIS, Windows.
Experience with advanced Dynamics deployment topologies including multiple server environments; network load balanced deployments; claims and IFD configurations with ADFS is a plus.
Extensive experience with Microsoft Dynamics CE/CRM, preferably with multiple versions (2013 - v9.1 on-premises).
Candidate could have worked as a System Administrator or Level 2/3 Help Desk for Dynamics CE/CRM on-premises.
Dynamics experience should include investigations narrowing down general issues to specific root causes.
Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites and installation steps.
Microsoft accreditation or proven experience with SQL query syntax, SQL query tuning, and optimizations in addition to SQL configurations at instance and database level is good to have.

Preferred qualifications:

Knowledge of other Power Platform components (Canvas Apps, PVA, Power BI, Power Automate, etc.).
Knowledge of ALM and CI/CD strategies related to Dynamics development and deployment.
Knowledge of ADFS, Exchange, Exchange Online, and setting up Server-based authentication with D365 CRM.
Knowledge of SharePoint.
Knowledge of Application Insights and its Dataverse integration.
Development experience with CRM SDK, C#, JavaScript.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Erhalte deine kostenlose, vertrauliche Lebenslaufüberprüfung.

Datei wählen oder lege sie per Drag & Drop ab